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Week in Review - March 16, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week

5-Star
4-Star
3-Star
2-Star
1-Star

Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
 
Latest Updates
  • As the flowers begin to blossom and the days are getting longer, we are looking for new Experts in several Spring season categories. These include Appliance, Motorcycle, Mechanics, Boat, and Consumer Electronics. If you have a friend, colleague, or family member who you think will make a great Expert, let us know and you can earn a $50 Amazon gift card!
  • We are looking for a few Medical Experts to participate in an Expert Roundup article on whether cellphones can cause cancer. Participation in Expert Roundup articles is a great way to boost your authority in the topic and build trust with potential customers. You can find an example of an Expert Roundup article here. To participate, send us a message!
 
Feedback Buttons Now Available for All Experts

Feedback Buttons on the Request Center is now available for all Experts. When you want to hide a question, select one of the 4 reasons why you are doing so. This feedback will help us understand how to get better questions in front of you. Click here to learn more about Feedback Buttons >>

 
Phone Savvy Experts Share Their Money-Making Tips For Phone Calls

For new Experts or Experts new to premium services, live phone calls with customers can be intimidating and full of what-ifs. What if they reject my phone call offers? What if I cannot answer their questions on the spot? What if they are located in another country?

We’ve buzzed a few phone savvy Experts to chime in with their 10 best phone call tips and they answered in a HUGE way. Click here to see their tips >>

 
JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Pravin (skindoctor2000)! A customer came to JustAnswer with a scalp issue that she has been dealing with for 3 years. Dr. Pravin patiently asked the customer about her history and after collecting enough information, he gave her information that led her to curing her issue. At the end of the exchange, the customer had this to say about her experience:

"Dr. Pravin, I wanted to thank you again for help regarding my skin & scalp issues that no doctor here could cure. My doctors were amazed at the results after a 2 ten day course of the Rx you suggested. I would guess they are putting this MIRACLE cure in their records for future patients. Thank you so very much & GOD BLESS YOU!"

Congrats, Dr. Pravin!

Click here to view Dr. Pravin's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law +2 (Last week: 3)
2. rarewares Appraisals -- (Last week: 2)
3. md20/20 Appliance +3 (Last week: 6)
4. PaulmoJD Law -3 (Last week: 1)
5. barristerinky Law +5 (Last week: 10)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rarewares Appraisals +1 (Last week: 2)
2. DMWEsq Law +2 (Last week: 4)
3. barristerinky Law +6 (Last week: 9)
4. PaulmoJD Law -3 (Last week: 1)
5. LegalGems Law -- (Last week: --)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. DMWEsq Law +3 (Last week: 4)
2. barristerinky Law +5 (Last week: 7)
3. PaulmoJD Law -1 (Last week: 2)
4. nyclawyer Law -3 (Last week: 1)
5. LegalGems Law -- (Last week: --)
 
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