Week in Review - March 9, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
Latest Updates
  • When you hide a question on the Request Center by selecting one of the feedback buttons, the hidden questions remain hidden even after you refresh the page.
  • We've fixed a minor bug where the Premium Service fulfillment report was unresponsive.
  • We are looking for a few Medical Experts to participate in an Expert Roundup article on whether cellphones can cause cancer. Participation in Expert Roundup articles is a great way to boost your authority in the topic and build trust with potential customers. You can find an example of an Expert Roundup article here. To participate, send us a message!
Happy International Women's Day

International Women's Day was celebrated on March 8th and focuses on protecting, promoting, and celebrating women's rights. We want to honor and thank all of the wonderful women on the site for all you do. Happy International Women's Day from the amazing women at our San Francisco office!

Quick Tip: How to Fulfill a Premium Service

Auto Phone Calls and Auto Secure Remote Assistance are an amazing opportunity for Experts to not only earn more money, but to help provide customers with top-quality service and help insure they're getting quick, full, and complete answers. You can find Premium Service (PS) requests from the customers that you correspond with or the Request Center.

Before accepting a PS request, make sure you are able to deliver on the requests in a timely manner. You have up to 36 hours to deliver on any accepted requests. Once delivered, you must go back to the request page and complete the Fulfillment Report in order to get paid for the PS. Note: Do NOT submit a fulfillment report unless you've either successfully delivered on the request or attempted to deliver but could not connect with the customer. Click here to learn more about the Fulfillment Report  >>

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Lucy (lucy7368)! A customer came to JustAnswer looking to see what legal options are available to him after a person borrowing his car will not return it to him. Lucy gave him a speedy, complete answer in her first response and continued to answer follow up questions. At the end of the exchange, the customer had this to say about his experience:

"Happy to have had Lucy's help. Without it I would have wasted my time and energy trying to resolve this matter. I'm more than pleased with the help I have received from Lucy."

Congrats, Lucy!

Click here to view Lucy's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law +28 (Last week: 29)
2. rarewares Appraisals +19 (Last week: 21)
3. DMWEsq Law -2 (Last week: 1)
4. pbrazzell Vet +32 (Last week: 36)
5. nyclawyer Law -3 (Last week: 2)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law +16 (Last week: 17)
2. rarewares Appraisals +13 (Last week: 15)
3. nyclawyer Law -1 (Last week: 2)
4. DMWEsq Law +5 (Last week: 9)
5. md20/20 Appliance +31 (Last week: 36)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. nyclawyer Law +1 (Last week: 2)
2. PaulmoJD Law +26 (Last week: 28)
3. rarewares Appraisals +18 (Last week: 21)
4. DMWEsq Law +7 (Last week: 11)
5. RichieMe Tech +8 (Last week: 13)
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