Week in Review - February 23, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.

Congrats to eddie22island for being February's survey winner! Want a chance to win? Vote in March's surveys.
Tax Saturday!

Hey Tax Experts! We are continuing our partnership with Samsung for another Tax promotion this Saturday, Feb 24th, to Samsung mobile customers. This partnership will help grow the JustAnswer brand and will bring more customers to you. So Tax Experts, come online tomorrow and get in front of all these Tax customers!

LAST CHANCE: Help Us Help You and You Can Win 1 of 3 Amazon Gift Cards

We are always looking for ways to help you deliver consistently great service and provide complete answers to every question. To better understand your approach to giving answers, we'd like to invite you to take a short quiz. And as a simple thank you, we will send out Amazon gift cards to 3 respondents.

Take survey >>
JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Jack (teccar)! A customer came to JustAnswer because his Vizio TV keeps giving him the black screen of death. Jack quickly picked up the question and he spent an hour going back-and-forth with the customer, giving several troubleshooting steps that ultimate solved the problem. At the end of the exchange, the customer had this to say about his experience:

"The tech Jack was a great help. I’d most definitely use this service again and request this tech (if it’s an option). Sound service and help. Very satisfied."

Congrats, Jack!

Click here to view Jack's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law +1 (Last week: 2)
2. md20/20 Appliance +16 (Last week: 18)
3. DrMichaelSalkin Vet +2 (Last week: 5)
4. rayanswers Law -- (Last week: 4)
5. levr Tax +2 (Last week: 7)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. levr Tax +2 (Last week: 4)
3. rayanswers Law +1 (Last week: 4)
4. nyclawyer Law +11 (Last week: 15)
5. NoralenCurl Appraisal +24 (Last week: 29)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Law +2 (Last week: 3)
2. nyclawyer Law +9 (Last week: 11)
3. levr Tax -1 (Last week: 2)
4. rayanswers Law +2 (Last week: 6)
5. peterpete190 Cars -1 (Last week: 4)
Got the Expert app?

Download the Expert mobile app so you can respond to questions on-the-go and get push notifications of customer responses.

Coming Up Next Week
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request