Week in Review - February 16, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
5-Star Bonuses in Cars, Pets, Vet, Health, and Medical

We're excited to start a one-week bonus in the Cars, Pets, Vet, Health, and Medical categories where you can earn more when you deliver 5-star services! Experts in these categories should already have received information on how to qualify. If you have not, please contact the following moderators for more information:

  • Cars: Walt Thompson and Rachel Webb
  • Pets, Vet, Health, and Medical: Camille Sutherland and Josie Taylor
Help Us Help You and You Can Win 1 of 3 Amazon Gift Cards

We are always looking for ways to help you deliver consistently great service and provide complete answers to every question. To better understand your approach to giving answers, we'd like to invite you to take a short quiz. And as a simple thank you, we will send out Amazon gift cards to 3 respondents.

Take survey >>
High Tax Demand Alert!

Hey Tax Experts! We're excited to share that we'll be partnering up with Samsung this Saturday, Feb. 17th, on a Tax promotion for Samsung mobile customers. This partnership will help grow the JustAnswer brand and will bring more customers to you. Best of all, this is just the start and there should be more to come. So Tax Experts, come online tomorrow and get in front of all these Tax customers!

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Nicole (NicoleDVM)! A customer came to JustAnswer because her dog, Phife, ate a grape and she's worried if Phife will be okay. Dr. Nicole quickly responded to the customer and calmly explained the potential risks. Dr. Nicole then answered follow-up questions and gave the customer detailed information. At the end of the exchange, the customer had this to say about her experience:

"Not only has Dr. Nicole been helpful she has calmed me down and given great advice. I can’t tell she is a lovely soul and is in this to help our little babies! Highly recommended!"

Congrats, Dr. Nicole!

Click here to view Dr. Nicole's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law -- (Last week: 1)
2. PaulmoJD Law +1 (Last week: 3)
3. NishaJonesLaw Law +31 (Last week: 34)
4. rayanswers Law +2 (Last week: 6)
5. DrMichaelSalkin Vet +5 (Last week: 10)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law +6 (Last week: 7)
2. dfm925 Appraisals -- (Last week: --)
3. rayanswers Law +1 (Last week: 4)
4. levr Tax +4 (Last week: 8)
5. ChadCaros Tax +16 (Last week: 21)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. MacGeniusJustin Tech +1 (Last week: 2)
2. levr Tax -- (Last week: --)
3. PaulmoJD Law -- (Last week: 3)
4. peterpete190 Cars +2 (Last week: 6)
5. RichieMe Tech -- (Last week: 5)
Got the Expert app?

Download the Expert mobile app so you can respond to questions on-the-go and get push notifications of customer responses.

Coming Up Next Week
Another JustAmazing Experience winner will be selected
More enhancements and announcements
Have more questions? Submit a request