Week in Review - March 23, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
Summarize 30 of Your Own Questions and Get a $50 Amazon Gift Card

In any good book, you have an inviting title, a strong opening, and a satisfying conclusion. We like to think that every question asked on JustAnswer is its own little book, but not all have the same ingredients to make a good book. And this is where we’d like to ask for your help!

Normally, JustAnswer's Content team helps review the content on question pages after they are published to best extract highlights to capture the visitor’s attention. We would like to give select Experts the opportunity to help review content from your own questions and see what results we get. What does this mean? We’d like to work with 3 Experts to review 30 of your recent questions in each of the following categories:

  • Cars
  • Computer
  • Consumer Electronics
  • Home Improvement (Appliance, HVAC, etc.)
  • Tax

That's it! For your generous time, we would like to reward you with a $50 Amazon gift card. This request is available on a first-come, first served basis so if you’re interested, please let us know and we'll share more information >>

Exploring a Quality Experience on JustAnswer

What makes up a quality experience on JustAnswer? When we talk about creating strong customer interactions, the suggestion quickly gets vague and generalized. This makes it hard to imagine how to put the ideas into action during your own conversations with customers. To help you wade through the anatomy of a quality experience, we’ll be looking at an existing question to see how the Experts’ decisions improved the quality of the experience. Click here to explore >>

Respond with Confidence using Grammarly

Tpyo happens but when they do, they can hurt the trust and confidence that customers have in your answers. That is why we recommend you leverage a favorite browser plugin of ours: Grammarly. What is Grammarly? It is a simple browser plugin  that helps you write mistake-free. In addition to spelling check, Grammarly scans your text for common and complex grammatical mistakes, spanning everything from subject-verb agreement to article use to modifier placement. The best part? It works well with JustAnswer and available on all major browsers. Click here to download Grammarly >>

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Munjal (Onlinedoc)! A customer came to JustAnswer because she's concerned about splitting headaches that her husband has been having. Dr. Munjal asked a series of questions to learn more about the symptoms and the made a few clear suggestions. At the end of the exchange, the customer had this to say about her experience:

"Exceptional! Helpful as well as kind. Questions were asked and answered in a kind and understanding manner which is very important when someone is in what could be a very tense situation."

Congrats, Dr. Munjal!

Click here to view Dr. Munjal's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law -- (Last week: 1)
2. PaulmoJD Law +2 (Last week: 4)
3. nyclawyer Law +7 (Last week: 10)
4. DrMichaelSalkin Vet +7 (Last week: 11)
5. rayanswers Law +31 (Last week: 36)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. Ms_Daisy Appraisals +32 (Last week: 33)
2. PaulmoJD Law +2 (Last week: 4)
3. nyclawyer Law +6 (Last week: 9)
4. DMWEsq Law -2 (Last week: 2)
5. NoralenCurl Appraisals +2 (Last week: 7)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. nyclawyer Law +3 (Last week: 4)
2. levr Tax +5 (Last week: 7)
3. DMWEsq Law -2 (Last week: 1)
4. PaulmoJD Law -1 (Last week: 3)
5. rayanswers Law -- (Last week: --)
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