Week in Review - March 2, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
Latest Updates
  • A separate view of available Premium Service requests should now be available for all Experts on the Request Center.
  • We have some exciting bonuses planned in March to reward Experts for delivering consistent 5-star service. Stay tuned!
  • We are looking for a few Medical Experts to participate in an Expert Roundup article on whether cellphones can cause cancer. Participation in Expert Roundup articles is a great way to boost your authority in the topic and build trust with potential customers. You can find an example of an Expert Roundup article here. To participate, send us a message!
Thank You's From Your Mods

A few words from the team that helps you get to questions quickly, improve your success on the site, and reward you with those JA chips.

"Big "Thank you" to all the experts who have so been so helpful with my inquiries and in response to my requests for help for a customer!" - Josie
"I would like to thank all of my Experts for being so receptive to my advice and doing all they can to increase their 5 star ratings...You ROCK!!" - Camille
"Thank you to all the Car Experts who have gone above and beyond this month to work hard on boosting those 5-star ratings and spending more time on the site, it really makes all the difference!!" - Walt
"Thank you for picking up and helping when asked. Computer Experts have been outstanding! Let's make March the best yet this year!" - Lindie
"Thanks so much for all your hard efforts in reaching site goals this past year. Looking forward to making this year even better." - Rachel
Tips To Spring Clean Your Expert Profile

When was the last time you looked at your Expert profile pages? If it’s been awhile, you might want to take a peek because chances are thousands of customers are visiting your profile pages every day and deciding whether to ask you their questions.

As you tackle spring cleaning in your home, take a closer look at your Expert profile as well and apply some of these tips to improve your success on the site >>

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Anna (MsAM)! A customer came to JustAnswer concerned about the health of Kronos, her pet bearded dragon. Kronos has not been doing very well and the customer feared for the worst. Anna showed a lot of empathy and gave clear and concise information that ultimately helped with Kronos' recovery. At the end of the exchange, the customer had this to say about her experience:

"Anna was absolutely great , she was efficient fast and concise. My bearded dragon was going to die within the next few days if not hours and Anna provided the solution. Thank you!"

Congrats, Anna!

Click here to view Anna's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law +33 (Last week: 34)
2. nyclawyer Law +5 (Last week: 7)
3. md20/20 Appliance -1 (Last week: 2)
4. rayanswers Law -- (Last week: 4)
5. NishaJonesLaw Law +4 (Last week: 9)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law +2 (Last week: 3)
2. nyclawyer Law +2 (Last week: 4)
3. levr Tax -1 (Last week: 2)
4. LegalGems Law +43 (Last week: 47)
5. PitRottMommy Pets +33 (Last week: 38)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. MacGeniusJustin Tech +29 (Last week: 30)
2. nyclawyer Law -- (Last week: 2)
3. rayanswers Law +1 (Last week: 4)
4. levr Tax -1 (Last week: 3)
5. LegalGems Law +40 (Last week: 45)
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