Week in Review - February 9, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
5-Star Bonuses Are Coming Back!

Ready to earn a bonus for every 5-star? Starting next week, we're excited to bring back 5-Star bonuses to selected categories including Cars, Pets, Vet, and more! Look out for more information next week!

Quick & Easy Tip: Have You Checked My Dashboard Recently?

With My Dashboard, you can get a glance at how well you are doing on the site. This simple interface breaks down your earnings, question volume, average rating, and response time into easy-to-read graphs. The best part, the Dashboard updates in real-time to give you up-to-date data on your progress and even how you compare to other Experts in your categories! Click here to see your Dashboard >>

Click here to learn more about My Dashboard >>

Refer a Tax Expert and Get a $50 Amazon Gift Card

It's Tax season and we expect question volume to be higher than usual this year! We need your help to meet the demand and we have Amazon gift cards ready to give out.

Know a Tax Professional who might be interested in some extra money this Tax season? Refer them to us and once they're admitted, you'll get a $50 Amazon gift card! Click here for more information >>

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Robert (RobertJDFL)! A customer came to JustAnswer looking for help to clarify some legalease in a contract. The customer thought she'd have to wait a few days to hear back from an Expert but Robert responded within minutes and guided her through the language of her legal documents. At the end of the exchange, the customer had this to say about her experience:

"I expected my question to not be answered till the next day, but Robert answered all my questions in a few hours! Great service, awesome Robert! Thank you very much! I will return if needed!"

Congrats, Robert!

Click here to view Richard's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law +2 (Last week: 4)
2. NoralenCurl Appraisals -- (Last week: 2)
3. PaulmoJD Law -- (Last week: 3)
4. rarewares Appraisals +11 (Last week: 15)
5. md20/20 Appliance +5 (Last week: 8)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. NoralenCurl Appraisals +1 (Last week: 2)
2. DMWEsq Law +2 (Last week: 4)
3. rarewares Appraisals +7 (Last week: 10)
4. rayanswers Law -3 (Last week: 1)
5. GSenmartin Law +2 (Last week: 7)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. DMWEsq Law +6 (Last week: 7)
2. MacGeniusJustin Tech -1 (Last week: 1)
3. PaulmoJD Law -- (Last week: 3)
4. rayanswers Law -2 (Last week: 2)
5. RichieMe Tech -1 (Last week: 4)
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