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Week in Review - January 26, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week

5-Star
4-Star
3-Star
2-Star
1-Star

Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
 
Peak Time is On!

Peak Time is currently on for Cars, Health, Home Improvement, Law, and Pets categories.

Our goal at JustAnswer is to provide customers with fast, quality Expert service at all hours of the day. When demand from customers is greater than available Experts, we want to encourage Experts to come online and help waiting customers. Peak Time varies by category but when it's enabled in your category, you will see questions with purple payout values on the Request Center. Peak Time questions are often Member questions and when you respond in 30 minutes or less, you'll earn an additional bonus.

 
Refer a Tax Expert and Get a $50 Amazon Gift Card

It's Tax season and we expect question volume to be higher than usual this year! We need your help to meet the demand and we have Amazon gift cards ready to give out.

Know a Tax Professional who might be interested in some extra money this Tax season? Refer them to us and once they're admitted, you'll get a $50 Amazon gift card! Click here for more information >>

 
Quick and Easy Tip: Double Check That The Customer Is Satisfied

You've greeted your customer, clarified the question, set the expectation, provided a thorough answer — all while maintaining the utmost in professionalism and sensitivity. Don’t undo all your hard work with a sloppy signoff! Before you go:

  1.       Ask if you’ve answered the question
  2.       Ask if anything in your answer is unclear
  3.       Invite them to ask any follow-up questions
  4.       Say “thank you”

Example:

Have I answered your question? If any part of my response is unclear, please let me know. It’s my goal to deliver excellent service, so if I've done that, please don't forget to give me a 5-star. Thank you for using JustAnswer.

 
JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Dr. Fiona (Scholar of Tax)! A customer came to JustAnswer with a question about taxes associated with selling a house. The customer was looking for a Tax Expert to help estimate how much he can expect to pay in taxes from selling a house. Dr. Fiona gave clear-formatted answers and continued to add follow-up information. At the end of the exchange, the customer had this to say about his experience:

"If I could give 10 out of 5 stars I would. Fantastic detail. One of the best in this site. Thank you so much! :)"

Congrats, Dr. Fiona!

Click here to view Dr. Fiona's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law +7 (Last week: 8)
2. DMWEsq Law +7 (Last week: 9)
3. NoralenCurl Appraisals -- (Last week: 3)
4. LoriEsquire Law +6 (Last week: 10)
5. muddyford Cars -1 (Last week: 4)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law +1 (Last week: 2)
2. rayanswers Law +6 (Last week: 8)
3. md20/20 Appliance -- (Last week: 3)
4. barristerinky Law +18 (Last week: 22)
5. PitRottMommy Pets +21 (Last week: 26)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. MacGeniusJustin Tech -- (Last week: 1)
2. rayanswers Law -- (Last week: 9)
3. DMWEsq Law +4 (Last week: 7)
4. muddyford Cars -1 (Last week: 3)
5. peterpete190 Cars +24 (Last week: 29)
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