Week in Review - January 19, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
Get Ready for High Tax Season!

It's Tax season! We're at the starting point of Tax season and we expect question volume in Tax to grow weekly until April. Help us meet customer demand while jumping at the opportunity to earn more!

Want Tax help from your own peers? You, too, can ask questions to one of the many Tax Experts on JustAnswer. Click here to learn how you can ask questions as an Expert >>

Quick and Easy Tip: How to make a good first impression

Customers like JustAnswer for both the convenience of getting on-demand Expert help and the personal connection that comes with speaking with a trusted Expert. When you talk to your local lawyer, doctor, mechanic, or vet, you would refer to them by their real names instead of CarMechanic62, and you would know what they look like.

To edit your view names, go back to the "Edit Mini Profiles" page, click "Edit" on the mini profile you want to edit, and enter a personal view name. Note: Your view names are NOT the same your Expert username. View names are public and should be your real name or something personal while Expert username are only visible to the Moderators and other Experts.

We understand that some in the Expert community prefer to keep their privacy. If this is you, we suggest that you still use a nickname or variation of first name, last name initials for your view name. For profile photo, we suggest a simple yet clear headshot taken in front of a white background. Click here to get more tips for your profile photo >>

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Randy (tyroneboman)! A customer came to JustAnswer with an Amazon Kindle that keeps freezing up. This customer had a great experience with an Appliance previously and wanted to see if a Tech Expert can help her with her Kindle issue. Randy picked up her question and showed empathy for her issue. He then gave her clear instructions to try and at the end of the exchange, the customer had this to say about her experience:

"I love JustAnswer. They have helped me with my refrigerator and now with my Kindle. Randy Boman is a great tech. He explained everything that I needed to do and it WORKED!   My go to helpers. Good job"

Congrats, Randy!

Click here to view Randy's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. Ms_Daisy Appraisals +15 (Last week: 17)
3. NoralenCurl Appraisals -- (Last week: 3)
4. muddyford Cars +20 (Last week: 24)
5. LegalGems Law +14 (Last week: 19)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmoJD Law +1 (Last week: 2)
2. centralappliance1 Appliance +8 (Last week: 10)
3. md20/20 Appliance -- (Last week: 3)
4. NishaJonesLaw Law +15 (Last week: 19)
5. DMWEsq Law -4 (Last week: 1)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. MacGeniusJustin Tech -- (Last week: 1)
2. PaulmoJD Law -- (Last week: 2)
3. muddyford Cars +20 (Last week: 23)
4. levr Tax +8 (Last week: 12)
5. centralappliance1 Appliance +3 (Last week: 8)
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