Week in Review - January 12, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week


Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
New Year's Resolutions for Experts

Resolutions are tough to keep and while we can't help you eat healthier or exercise more often, we can help you deliver a consistently great customer experience on JustAnswer, get more 5-star ratings, and be more successful on JustAnswer in 2018.

Need some suggestions on how to deal with different customers? Need some guidance on how to use JustAnswer as an Expert? Feel free to reach out to your Expert Ops team >>

Quick and Easy Tip: Give customers the confidence to help themselves

It's a gratifying feeling to be able to give the right answers, but it's even more gratifying to be able to empower customers to fix their own issues. John C. from Concord, NH, a DIY-er who was able to fix an issue with his boat thanks to guidance from Jason [Boat Expert]. Click here to watch John share his 5-star experience >>

Augustus R. from Sacramento, CA, now looks like an appliance genius to her family thanks to the information provided by an Appliance Expert, "The ice maker in my fridge was giving us ice that had a weird taste so I posted a question on JustAnswer. An Appliance Expert got back to me with a couple of suggestions about the filter. Then, he sent me a video on how to take the ice maker out and gave me some more suggestions for cleaning it. BINGO! That worked amazingly well! About an hour later, I had the ice maker cleaned, back in the fridge, and making ice that now tastes like nothing, which is how it should taste. No need for a costly service call and no waiting around for hours. It only took $40, a screwdriver, and now I look like a genius to my family."

Bottom line: It's more than giving the right answer. Give customers clear and detailed information that they understand and allow them the opportunity to test different suggestions that you offer.

JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Zoey (Zoey_JD)! A customer came to JustAnswer looking for information about her husband's criminal record. Zoey quickly assessed the situation that her husband is in and gave detailed information specific to the situation. She continued to answer follow up questions while being sympathetic to the customer. At the end of the exchange, the customer had this to say about her experience:

"Zoey was very helpful in answering our questions and we are now able to move forward. I would recommend this service to anyone who needs fast advice on legal issues."

Congrats, Zoey!

Click here to view Zoey's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Law -- (Last week: 1)
2. DMWEsq Law +2 (Last week: 4)
3. NoralenCurl Appraisals -- (Last week: --)
4. barristerinky Law +13 (Last week: 17)
5. rayanswers Law +3 (Last week: 8)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. DMWEsq Law +2 (Last week: 3)
2. PaulmoJD Law -1 (Last week: 1)
3. md20/20 Appliance -1 (Last week: 2)
4. barristerinky Law +19 (Last week: 23)
5. rayanswers Law +8 (Last week: 13)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. MacGeniusJustin Tech +8 (Last week: 9)
2. PaulmoJD Law -1 (Last week: 1)
3. DMWEsq Law +12 (Last week: 15)
4. barristerinky Law +7 (Last week: 11)
5. jhook1398 Cars -1 (Last week: 4)
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