It's a gratifying feeling to be able to give the right answers, but it's even more gratifying to be able to empower customers to fix their own issues. John C. from Concord, NH, a DIY-er who was able to fix an issue with his boat thanks to guidance from Jason [Boat Expert]. Click here to watch John share his 5-star experience >>
Augustus R. from Sacramento, CA, now looks like an appliance genius to her family thanks to the information provided by an Appliance Expert, "The ice maker in my fridge was giving us ice that had a weird taste so I posted a question on JustAnswer. An Appliance Expert got back to me with a couple of suggestions about the filter. Then, he sent me a video on how to take the ice maker out and gave me some more suggestions for cleaning it. BINGO! That worked amazingly well! About an hour later, I had the ice maker cleaned, back in the fridge, and making ice that now tastes like nothing, which is how it should taste. No need for a costly service call and no waiting around for hours. It only took $40, a screwdriver, and now I look like a genius to my family."
Bottom line: It's more than giving the right answer. Give customers clear and detailed information that they understand and allow them the opportunity to test different suggestions that you offer.