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Week in Review - February 2, 2018

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, highlight the week's outstanding Experts, and preview the week ahead.
 
With 5-star being most happy, please rate how happy you are as an Expert on JustAnswer this week

5-Star
4-Star
3-Star
2-Star
1-Star

Want a $50 Amazon gift card? All you have to do is rate above and each month, we will hold a raffle to select one lucky Expert to win a $50 Amazon gift card. Each vote counts as a raffle entry.
 
Say Goodbye to Payment Errors for Premium Services!

Say goodbye to premium service requests with payment errors and say hello to premium requests that are ready for you to fulfill!

One of the many insightful feedback we received from Experts about premium services is that some often come back with payment errors. These payment errors can occur for a variety of reasons and they can be a frustration when you are trying to go above and beyond to help customers via phone call or secure remote assistance. That's why we're excited to share that after much collaboration with the Expert community and real testing back in November 2017, we've been able to significantly reduce the number of premium services requests with payment errors! And less payment errors means more requests that area ready for to be fulfilled, and of course, more $$$ for you to earn. Let's get premium!

 
Quick and Easy Tip: Ask Customers to Share Files

As Experts, you have the option to share files with customers. This is helpful for when you want to offer additional information such as diagrams, manuals, videos, etc. If you don't know how to do this, click here.

Did you know customers can also share files with you? This option is helpful for customers to share photos and documents that can help you better answer their questions. Click here to learn how to get files from customers >>

 
Refer a Tax Expert and Get a $50 Amazon Gift Card

It's Tax season and we expect question volume to be higher than usual this year! We need your help to meet the demand and we have Amazon gift cards ready to give out.

Know a Tax Professional who might be interested in some extra money this Tax season? Refer them to us and once they're admitted, you'll get a $50 Amazon gift card! Click here for more information >>

 
JustAmazing Experience
Please join us in congratulating this week's JustAmazing Experience recipient: Richard (insearchoftheanswer)! A customer came to JustAnswer with an issue he has with a flooring contractor he hired. The quality of the work done by the contractor was extremely poor and the customer wanted to know his legal options. Richard connected with the customer and clearly explained legal options available to the customer. At the end of the exchange, the customer had this to say about his experience:

"All my life I have been told to stay away from Doctors and Lawyers but this time I am glad I had Richard on my corner! Thank you :)"

Congrats, Richard!

Click here to view Richard's conversation >>

JustAmazing Experience Program: Every day, Experts on JustAnswer work hard to consistently deliver the best experiences to customers who are looking for Expert help. Somewhere between a friendly greeting to a complete answer, Experts are doing some amazing things to show that they care. The JustAmazing Experience program is our way to show how grateful we are to those who are going above and beyond for customers. Each week, we will recognize and award one Expert who exemplifies the service excellence that we strive for with a $50 Amazon gift card.
 
This Week's Top Performers
Most 5-Star Ratings Received from Members
Expert Category Trending
1. rayanswers Law -- (Last week: --)
2. NoralenCurl Appraisals +1 (Last week: 3)
3. PaulmoJD Law -- (Last week: --)
4. DMWEsq Law -2 (Last week: 2)
5. nyclawyer Law +14 (Last week: 19)
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. rayanswers Law +1 (Last week: 2)
2. NoralenCurl Appraisals +13 (Last week: 15)
3. PaulmoJD Law -- (Last week: --)
4. DMWEsq Law -3 (Last week: 1)
5. pbrazzell Pets +12 (Last week: 17)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. MacGeniusJustin Tech -- (Last week: 1)
2. rayanswers Law -- (Last week: 2)
3. PaulmoJD Law -- (Last week: --)
4. RichieMe Tech +6 (Last week: 10)
5. p0llinate Tech +12 (Last week: 17)
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