UPDATE: This test has ended on 12/30/2016.
The Auto Phone Call offer has been a popular feature for both customers and Experts since we launched it over a year ago. For customers, it is an opportunity to get additional help from Experts. For Experts, it is an opportunity to earn more for the same question and it lets us do the upselling for you.
Starting on Dec. 9th, we will test customer demand for Auto Phone Calls by offering them at different price points. We will also make the phone call offer before a customer views your first response. Previously, the offer appeared for customers after your first response AND the customer's first response. The goal of this test is to see if demand for Auto Phone Calls increases by making the offer earlier and at price points for customers of different price levels.
We plan to run this test for roughly 2 weeks days and will let you know once it ends. During the test, you will see the same modal as before when your customer makes an Auto Phone Call request. On the modal, you will see the amount you will earn for accepting and fulfilling the request. The rest of your workflow remains the same. Please refer to the FAQ section for Auto Phone Calls if you have questions about how it works.
If you have additional questions, please contact Expert Support.