Week in Review - November 18,2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements

Loading Issues: We apologize for any loading issues you may have experienced this week. Our team has been working diligently to resolve the issues. If you still have trouble loading the Request Center or the Active Request page, please contact us.

Thankful for Experts: Thanks from Customers Week

Thank you for helping customers with their toughest questions with care and professionalism. Because of you, we are closer to becoming customer's first choice for professional services.

Thanks from Customers week is almost over but there's still time left to earn some prizes by delivering 5-star experiences and responding to Member questions in under 30 minutes! Click here to learn more >>

Don't forget, we are continuing Thankful for Experts month with Thanks from JustAnswer next week. That means we'll share thank you messages from the staff and you'll have another week to earn prizes!

Help Us Get Ready for the Holidays

The holiday season is often a time when many of us like to step away and enjoy all of the joyous festivities. If you plan to take a break from the site this holiday season, please let us know.

This Week's Best

Most 5-Star Ratings Received from ALL Customers

Expert Category Trending
1. PaulmodJD Legal -- (Last week: 1)
2. md20/20 Appliance -- (Last week: 2)
3. retireddebra Legal +7 (Last week: 10)
4. hikehuashan Antiques +10 (Last week: 14)
5. ratioscripta Legal -1 (Last week: 4)

Most 5-Star Ratings Received from Members

Expert Category Trending
1. retireddebra Legal +5 (Last week: 6)
2. PaulmoJD Legal -1 (Last week: 1)
3. hikehuashan Antiques -- (Last week: 3)
4. peterpete190 Cars +1 (Last week: 5)
5. lucy7368 Legal +25 (Last week: 30)

Most Member Questions Responded To in 30 Minutes or Less

Expert Category Trending
1. RichieMe Tech +1 (Last week: 2)
2. p0llinate Tech +1 (Last week: 3)
3. crash2199 Tech +4 (Last week: 7)
4. peterpete190 Cars +2 (Last week: 6)
5. retireddebra Legal +9 (Last week: 14)

Most Auto Phone Call Requests Fulfilled

Expert Category Trending
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech +1 (Last week: 3)
3. p0llinate Tech -1 (Last week: 2)
4. md20/20 Appliance +4 (Last week: 8)
5. smitty1486 Appliance +2 (Last week: 7)

Coming Up Next Week

Thanks from JustAnswer Week: We will share thank you messages from the staff at JustAnswer, give out Amazon gift cards to some of the staff's favorite Experts, and reset the milestones to give you another week to earn all of the prizes. Click here to learn more >>
More enhancements and announcements
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