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Week in Review - October 28, 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.
 
REMINDER: No-Click Rating (NCR) Requests
We're approaching the end of the month and if you haven't already, please submit your No-Click Rating (NCR) requests to Expert Support. NCR is a useful workaround for when you have customers who are happy with their experience with you but did not leave a rating. When you submit NCR requests, the Expert Support team will review each request and if the customer is indeed satisfied, you will be given a positive rating and payout on the question.

That said, please remember to follow the NCR submission guidelines found here. Pay extra attention to the following: (1) Only submit 1 NCR request per ticket,  (2) Requests must be made between 72 hours after the customer's last post and 30 days, and (3) Do NOT include additional information. The ES team will review all requests based on the Q&A.
 
Happy Diwali!
JustAnswer is incredibly lucky to have a large and diverse community of Experts from all over the world. This weekend marks the beginning of Diwali, the festival of lights, in India. We want to wish all Experts who celebrate a happy and festive Diwali! We would love to see photos of your celebration so please email them to ambassadors@justanswer.com.
 
This Week's Best
Most 5-Star Ratings Received from ALL Customers
Expert Category Trending
1. PaulmodJD Legal -- (Last week: 1)
2. md20/20 Appliance -- (Last week: 2)
3. nekovet Pets +1 (Last week: 4)
4. rarewares Antiques +8 (Last week: 12)
5. rayanswers Legal +17 (Last week: 22)
Most 5-Star Ratings Received from Members
Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. peterpete190 Cars -- (Last week: 2)
3. lucy7368 Legal +6 (Last week: 9)
4. fordguy4u Cars +8 (Last week: 12)
5. wieyedoc Health -- (Last week: --)
Most Member Questions Responded To in 30 Minutes or Less
Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. fordguy4u Cars +2 (Last week: 4)
3. peterpete190 Cars +9 (Last week: 12)
4. jhook1398 Cars -2 (Last week: 2)
5. crash2199 Tech -- (Last week: --)
Most Auto Phone Call Requests Fulfilled
Expert Category Trending
1. MasterFixIt Tech +13 (Last week: 14)
2. Joyce Stevens Legal -1 (Last week: 1)
3. ratioscripta Legal +4 (Last week: 7)
4. amedee Cars -1 (Last week: 3)
5. md20/20 Appliance +5 (Last week: 10)
 
Coming Up Next Week
 
More enhancements and announcements
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