Week in Review - October 21, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Peer-Reviews: A New and Improved Peer Reporting System

Thank you for all your help with quality improvements on the site! We appreciate when you let us know if there is an area of opportunity to improve quality. In an effort to streamline the process and make sure we address issues in the most efficient manner, we’re offering you a new way to let us know when something needs attention. 

Starting today, JustAnswer will be testing out a new Peer-Review reporting system for policy issues. Instead of using the red flag to the right of an Expert's reply to report the traditional policy issues (buzzing, rudeness, etc.), you will now find a "Peer Review - Report a Policy Violation" option in the drop-down menu on the Submit an Inquiry form in the Expert Help Center.

Please use this option to report any policy issues you see on an Expert’s answer. You will receive an auto-reply email to let you know that your report has been received, and we'll reach out to you if we have any questions or need clarification. Please use “Peer Review” as the subject, and be sure to list in the description field:

1. Link to the question page
2. Policy that is violated 
3. Quote anything on question page that you need to bring to our attention

Thank you for helping us make this process smoother and more efficient for all!

Fall/Winter Seasonality Watch

In an effort to get ahead of changing seasonality and better alert you of possible question volume changes, we will share updates via the Expert Calendar found on the Expert Help Center. Please subscribe to the calendar to get updates on changes. We will be updating this calendar regularly as we approach the holidays.

This Week's Best

Most 5-Star Ratings Received from ALL Customers

Expert Category Trending
1. PaulmodJD Legal +1 (Last week: 2)
2. md20/20 Appliance +1 (Last week: 3)
3. GSenmartin Legal +2 (Last week: 5)
4. nekovet Pets +4 (Last week: 8)
5. Webb-Guy Appliance +1 (Last week: 6)

Most 5-Star Ratings Received from Members

Expert Category Trending
1. PaulmoJD Legal +1 (Last week: 2)
2. peterpete190 Cars +1 (Last week: 3)
3. npvadvisor Tax +12 (Last week: 15)
4. GSenmartin Legal -- (Last week: 4)
5. Ms_Daisy Antiques +3 (Last week: 8)

Most Member Questions Responded To in 30 Minutes or Less

Expert Category Trending
1. PaulmoJD Legal -- (Last week: 1)
2. jhook1398 Cars +2 (Last week: 4)
3. LongTermTech Tech +22 (Last week: 25)
4. fordguy4u Cars -2 (Last week: 2)
5. smitty1486 Appliance +9 (Last week: 14)

Most Auto Phone Call Requests Fulfilled

Expert Category Trending
1. MasterFixIt Tech +13 (Last week: 14)
2. Joyce Stevens Legal -1 (Last week: 1)
3. ratioscripta Legal +4 (Last week: 7)
4. amedee Cars -1 (Last week: 3)
5. md20/20 Appliance +5 (Last week: 10)

Coming Up Next Week

More enhancements and announcements
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