Peer-Reporting System

By Maria Castillo |

Starting 10/21/16, JustAnswer is using a new Peer-Review reporting system for policy issues.

JustAnswer thanks you for all your help with quality improvements on the site and we appreciate when you let us know if there is an area of opportunity to improve quality.

In an effort to streamline the process and make sure we address issues in the most efficient manner, we’re offering you a new way to let us know when something needs attention.

Instead of using the red flag to the right of an Expert's reply to report the traditional policy issues (buzzing, rudeness, etc.), you will now find a "Peer-Review" option in the drop-down menu on the Submit an Inquiry form in the Expert Help Center:  

Please use this option for anything you need to report concerning another Expert. It will send us a ticket just like any other request. 

You will receive an auto-reply email to let you know that your report has been received, and we'll reach out to you if we have any questions or need clarification.  

We ask that you type “Peer Review” as the subject.

Please include the following in the "Description" field:

  1. Link to the question page
  2. Policy issue or anything else you want to bring to our attention 
  3. Please include a quote when possible for clarity's sake 

Thank you for helping us make this process smoother and more efficient for all!

Have more questions? Submit a request