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Week in Review - October 14, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Payout Changes to Auto Premium Service Fulfillment

On October 13, we started a new effort to improve the overall auto premium service fulfillment experience for both customers and Experts by asking Experts to indicate whether an auto premium service (auto phone call and auto secure remote assistance) request has been successfully fulfilled. As Experts, you MUST successfully fulfill the auto premium service request AND submit the report within 36 hours of accepting the request in order to get paid. To learn more about these changes, click here >>

REVISIT: 7 Steps To Customer Satisfaction

Our team strives to support the Expert community to improve customer satisfaction and your earnings by sharing data and best practices. As we expand our approach to wow all customers, we want to revisit our 7 Steps to Customer Satisfaction.

This Week's Best

Most 5-Star Ratings Received from ALL Customers

Expert Category Trending
1. rarewares Antiques +2 (Last week: 3)
2. PaulmoJD Legal +29 (Last week: 31)
3. md20/20 HI +1 (Last week: 4)
4. peterpete190 HI +46 (Last week: 50)
5. GSenmartin Legal +5 (Last week: 10)

Most 5-Star Ratings Received from Members

Expert Category Trending
1. rarewares Antiques -- (Last week: 1)
2. PaulmoJD Legal +23 (Last week: 25)
3. peterpete190 Cars +20 (Last week: 23)
4. GSenmartin Legal -- (Last week: 4)
5. fordguy4u Cars +7 (Last week: 12)

Most Member Questions Responded To in 30 Minutes or Less

Expert Category Trending
1. PaulmoJD Legal +29 (Last week: 30)
2. fordguy4u Cars +5 (Last week: 7)
3. rarewares Antiques -1 (Last week: 2)
4. jhook1398 Cars +6 (Last week: 10)
5. rayanswers Legal -1 (Last week: 4)

Most Auto Phone Call Requests Fulfilled

Expert Category Trending
1. Joyce Stevens Legal -- (Last week: 1)
2. djogg7 Cars +3 (Last week: 5)
3. amedee Cars +3 (Last week: 6)
4. p0llinate Tech -- (Last week: 4)
5. teccar Tech +5 (Last week: 10)

Coming Up Next Week

More enhancements and announcements
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