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Week in Review - September 9, 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.
 
Latest Enhancements
Identify Member Questions on Active Request Page: To help Experts better identify questions from Members, we've added a simple asterisk (*) next to the customer's username on the Active Request page.
Remove Peer Conversations View on Request Center: Peer Conversations was originally added to the Request Center as a way for Experts to do peer reviews. But instead, it is more often used to overpost and infight between Experts. This creates a bad customer experience so therefore, we've decided to remove Peer Conversations from the Request Center.
 
JustAnswer and SFSP Teamed Up For National Suicide Prevention Week
At JustAnswer, we care about the safety and well-being of users on the site and we want to make sure that an issue as sensitive as suicide is handled in the best way possible.

In honor of National Suicide Prevention Week (Sept. 5-11), JustAnswer has teamed up with San Francisco Suicide Prevention, the oldest community-based telephone crisis center in the U.S., to raise awareness to the Expert community on how to identify the warning signs of suicidal customers and the proper procedure to follow.

Please take a few minutes to watch the video below to familiarize yourself with suicidal signs and JustAnswer's policy. To download a copy of the policy, click here >>
 
Help Us Improve My Dashboard
It's been about a month since we unveiled My Dashboard to the Expert community and we're excited to hear what you think!

Your feedback will help us provide even more data and insight that can help you be successful on JustAnswer. Please take a few minutes to share your thoughts on how we can improve My Dashboard.​
Take Survey >>
 
This Week's Best
Most 5-Star Ratings Received from Members
ExpertCategoryTrending
1. dfm925 Antiques +16 (Last week: 17)
2. PaulmoJD Legal -1 (Last week: 1)
3. Docmaddy Medical +11 (Last week: 14)
4. RichieMe Tech +5 (Last week: 9)
5. barristerinky Legal +5 (Last week: 10)
Most Total Positive Ratings Received from Members
ExpertCategoryTrending
1. PaulmoJD Legal -- (Last week: 1)
2. dfm925 Antiques +19 (Last week: 21)
3. Docmaddy Medical +10 (Last week: 13)
4. muddyford Cars +15 (Last week: 19)
5. RichieMe Tech -- (Last week: 5)
Most Member Questions Responded To in 30 Minutes or Less
ExpertCategoryTrending
1. dfm925 Antiques +11 (Last week: 12)
2. PaulmoJD Legal -1 (Last week: 1)
3. hikehuashan Antiques +16 (Last week: 19)
4. commissure Medical +9 (Last week: 13)
5. RichieMe Tech +6 (Last week: 11)
Most Auto Phone Call Requests Fulfilled
ExpertCategoryTrending
1. Joyce Stevens Legal -- (Last week: 1)
2. p0llinate Tech +23 (Last week: 25)
3. amedee Cars +1 (Last week: 4)
4. smitty1486 Appliance +25 (Last week: 29)
5. xsvectOR Cars +12 (Last week: 17)
 
Coming Up Next Week
 
More enhancements and announcements
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