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Week in Review - August 26, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements
One-Click Greetings: We've enabled the one-click rating tool for another batch of Experts this week. If you don't have it enabled for you, update all of your greetings and reach out to Expert Support to let us know. Click here to learn more >>
Customers Share Why They Give 5-Star Ratings
Have you ever wondered why some customers rate 5-stars for some questions but not others? Or why one Expert is higher rated than another even though they are both equally knowledgeable in their fields?

We went directly to the source and asked customers to share their 5-star reasons. From this exercise, we learned more about customer expectations and identified the 5 most common reasons customers give 5-star ratings. Click here to read why customers rate 5-stars >>
 
This Week's Best
Most 5-Star Ratings Received from Members
ExpertCategoryTrending
1. peterpete190 Cars -- (Last week: 1)
2. PaulmoJD Legal -- (Last week: 2)
3. retireddebra Legal -- (Last week: 3)
4. rarewares Antiques +1 (Last week: 5)
5. Ms_Daisy Antiques  (Last week: 10)
Most Total Positive Ratings Received from Members
ExpertCategoryTrending
1. peterpete190 Cars -- (Last week: 1)
2. PaulmoJD Legal -- (Last week: 2)
3. retireddebra Legal -- (Last week: 3)
4. rarewares Antiques +5 (Last week: 9)
5. PhillipsEsq Legal -1 (Last week: 4)
Most Member Questions Responded To in 30 Minutes or Less
ExpertCategoryTrending
1. PaulmoJD Legal +2 (Last week: 3)
2. peterpete190 Cars +2 (Last week: 4)
3. retireddebra Legal +9 (Last week: 12)
4. jhook1398 Cars -3 (Last week: 1)
5. rayanswers Legal +8 (Last week: 13)
Most Auto Phone Call Requests Fulfilled
ExpertCategoryTrending
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: 2)
3. amedee Cars +25 (Last week: 28)
4. p0llinate Tech +4 (Last week: 8)
5. md20/20 HI -- (Last week: 5)
 
Coming Up Next Week
 
More enhancements and announcements
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