Week in Review - August 19, 2016

By Anh Nguyen |
Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.
Latest Enhancements
Helpful Hints on My Dashboard: We've updated the helpful hints and advice on My Dashboard. Click here to see new hints that can improve your response speed and ratings.
One-Click Greetings: We've enabled the one-click rating tool for more Experts this week. If you don't have it enabled for you, update all of your greetings and reach out to Expert Support to let us know. Click here to learn more >>
Don't Forget to Submit Your NCRs!
Don't forget that you can submit NCR requests 72 hours after you’ve given an answer but have not received a rating. By not submitting your NRC requests, you are potentially leaving money on the table AND 5-star ratings. More importantly, remember to submit NCRs for Member questions!

If you’re not familiar with NCR (no-click rating), it is when a customer expresses gratitude and satisfaction with your answer but do not rate. After 72 hours, you can submit an NCR request to Lori Maria and they will review each submission. If everything checks out, they will give you a 5-star rating (unless the customer expressed otherwise in the Q&A) and you will be paid out! Click here to learn more >>
Payment Structure Update for Auto PS Rescheduled
We've rescheduled the payment structure update to auto premium services to give Experts a bit more time to get used to completing the questionnaire. We will notify you prior to making the payment change. Click here to get more info >>
This Week's Best
Most 5-Star Ratings Received from Members
1. peterpete190 Cars +1 (Last week: 2)
2. PaulmoJD Legal -1 (Last week: 1)
3. retireddebra Legal +2 (Last week: 5)
4. fordguy4u Cars -1 (Last week: 3)
5. rarewares Antiques -1 (Last week: 4)
Most Total Positive Ratings Received from Members
1. peterpete190 Cars +1 (Last week: 2)
2. OaulmoJD Legal -1 (Last week: 1)
3. retireddebra Legal +3 (Last week: 6)
4. PhillipsEsq Legal +3 (Last week: 7)
5. lucy7368 Legal +8 (Last week: 13)
Most Member Questions Responded To in 30 Minutes or Less
1. jhook1398 Cars +19 (Last week: 20)
2. fordguy4u Cars -1 (Last week: 2)
3. PaulmoJD Legal -- (Last week: 3)
4. peterpete190 Cars +9 (Last week: 13)
5. Rico_Soma HI +11 (Last week: 16)
Most Auto Phone Call Requests Fulfilled
1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Tech -- (Last week: 2)
3. jhook1398 Cars -- (Last week: --)
4. smitty1486 HI +9 (Last week: 13)
5. md20/20 HI +19 (Last week: 24)
Coming Up Next Week
More enhancements and announcements
Have more questions? Submit a request