Week in Review - August 5, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

My Dashboard Tip #2 of 5: Improve Your Average Rating with Member Questions


You know that JustAnswer Members, those with subscriptions, are JustAnswer's most loyal customers. They know how to use the site and how to rate; that means less confusion and more accepts for you. Unfortunately, there are still Member questions that are sitting on the Request Center  for hours without a single Expert response.

Help us roll out the red carpet for Members by sending speedy responses and staying with them through their questions. If you do happen to pick up a Member question that's been sitting on the Request Center for a few hours, add some empathy to your response (.e.g "Sorry you had to wait. I'll do my best to help you with this.").

If you haven't seen My Dashboard, click here >>

Customer Compliments

For Enesd: "Enes was great about what was wrong and made a suggestion for repair. My question was not really fair, due to the fact that I need to know about getting repair service locally. I appreciate his recommendation a great deal and can go forward with acquiring parts, however, I am not a mechanic, and NOT a Volvo mechanic in particular. I will continue to be a customer of "JUSTANSWER" as I have been very positively impressed with the responses. I wish to thank Enes again." - Steve K. from Seattle, WA

For info tech: "I talked with Anthony and he was very patient with me considering all I knew was what I learned on the internet. He did not talk over my head and was very helpful." - Melissa Brownell

For fordguy4u: "I wanted to know more about an issue I'm having with my car, before taking it to the mechanic. I asked a question on JustAnswer and got a response in less than a couple of minutes from Ron, a mechanic. In the brief online conversation, Ron gave me the insight needed to feel more confident of my choices." - John

For 73bbchevy: "Lou is more than an expert, he is a mentor! Using words and Mercedes software, he made certain that I understood my very unusual problem, gave me a way I could carry on without repair and finally exactly what needed doing to repair." - Robert Mercuri

For oldnewenglandmarine: "While in the middle of a 2-week vacation with my boat, the motor decided to idle at 4x the normal speed. This made it very treacherous for low-speed maneuvers. I stumbled on JustAnswer during my urgent Google search for help. I was immediately connected to an expert. The expert, Jason, and I decided that a phone call was the best path to solving the problem. Within 15 minutes, Jason had detailed the potential causes of the problem and the suggested solutions - a couple of which were easy and quick to do. I'm now able to enjoy my boating vacation confident that even if the problem reoccurs, that I'll be able to react to it. Great service to be able to take advantage of at the dock without having to hassle with pulling the boat out to take it to a repair shop." -Jim

For smitty1486: "Told my circumstances to Kelly. Since my washer stopped working when the well pump was turned off to clean, he knew right away what happened. He explained what to do. When my husband came home, he read what Kelly said to do and proceeded to clean the water valves. It worked! We live in the "woods" and a service call is very expensive out here. Thank you Kelly!" - Connie Skirvin


This Week's Best

Most 5-Star Ratings Received

1. PaulmoJD Legal +1 (Last week: 2)
2. peterpete190 Cars +8 (Last week: 10)
3. Ms_Daisy Antiques +21 (Last week: 24)
4. rarewares Antiques +12 (Last week: 16)
5. DrMichaelSalkin Pets +2 (Last week: 7)

Most Total Positive Ratings Received

1. PaulmoJD Legal +1 (Last week: 2)
2. peterpete190 Cars +5 (Last week: 7)
3. Ms_Daisy Antiques +38 (Last week: 41)
4. LegalGems Legal +46 (Last week: 50)
5. centralappliance1 HI -4 (Last week: 1)

Most Member Questions Responded To in 30 Minutes or Less

1. PaulmoJD Legal +1 (Last week: 2)
2. peterpete190 Cars -1 (Last week: 1)
3. DocPhilMD Medical +3 (Last week: 6)
4. DrThomasMd Medical -- (Last week: 4)
5. LawTalk Legal +4 (Last week: 9)

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens Legal -- (Last week: 1)
2. p0llinate Tech +4 (Last week: 6)
3. ratioscripta Legal +9 (Last week: 12)
4. koboma HI +27 (Last week: 31)
5. databank876 Tech -- (Last week: --)

Coming Up Next Week

More enhancements and announcements
Have more questions? Submit a request


  • Avatar

    This was a good week for me. Glad to finally make it to the top 5 of "Most Auto Phone Call Requests Fulfilled."

  • Avatar
    Anh Nguyen

    Hi Kraig, keep up the great work!