One-Click Greeting is now available

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5 comments

  • phred5-

    I am still unable to use this feature.

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  • rplmoreci

    I do like it, but I have found that the customer will reply immediately to it, NOT giving me the chance to finish the answer I am giving them in the next reply, then they say "hello, anybody there" or "where's my answer". Maybe if I add "I'll be right with you" into the greeting, that may circumvent this small issue. I need to play with it a little.

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  • Anh Nguyen

    Hi Ron! Yes, we do encourage that you test different greetings to see which ones customers respond best to.

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  • marvinthemechanic

    I can not use the one-click greeting

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  • Anh Nguyen

    Hi Marvin, please contact Expert Support via the orange "Submit a request" button at the top of the page and we'll sort this out for you.

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