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Week in Review - July 22, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Recording of the My Dashboard Demo is Now Available

 

If you missed the live demo of My Dashboard, you can watch the recording here. During the webinar, we briefed discussed our Quality initiatives, covered how the metrics are calculated, and how you can use the data to track your progress. We also answered many great questions from attending Experts.

LAST WEEK to Complete Annual Expert Persona Survey

 

If you haven't already, please fill out this 10-minute survey and help us better understand YOU - who you are, why you use the site and how you work on JustAnswer. This coming week will be the last opportunity to complete the survey! Through your responses, we'll gain a better understanding of how to build incentives and tools for you, how to champion for your needs, and more.

Click here to take the survey >>

This Week's Best

Most 5-Star Ratings Received

ExpertCategoryTrending
1. PaulmoJD Legal +7 (Last week: 8)
2. md20/20 Cars +1 (Last week: 3)
3. DrMichaelSalkin Pets +1 (Last week: 4)
4. ratioscripta Legal +58 (Last week: 62)
5. Gsenmartin Legal +15 (Last week: 20)

Most Total Positive Ratings Received

ExpertCategoryTrending
1. md20/20 Cars +5 (Last week: 6)
2. PaulmoJD Legal +1 (Last week: 3)
3. centralappliance1 Appliance +4 (Last week: 7)
4. ratioscripta Legal +107 (Last week: 111)
5. LawTalk Legal -- (Last week: --)

Most Member Questions Responded To in 30 Minutes or Less

ExpertCategoryTrending
1. PaulmoJD Legal +2 (Last week: 3)
2. rayanswers Legal +45 (Last week: 47)
3. retireddebra Legal +36 (Last week: 39)
4. mark-cpa Tax +11 (Last week: 15)
5. md20/20 Cars +3 (Last week: 8)

Most Auto Phone Call Requests Fulfilled

ExpertCategoryTrending
1. Joyce Stevens Legal -- (Last week: 1)
2. cloe0626 Cars +11 (Last week: 13)
3. MasterFixIt Appliance -1 (Last week: 2)
4. ratioscripta Legal +23 (Last week: 27)
5. HeavyEquipmentTech HE +4 (Last week: 9)

Coming Up Next Week

Article: Quality Benchmarks in the Sharing Economy
More enhancements and announcements
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