Week in Review - July 15, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Have you seen My Dashboard?


It's time for you to get more insights into how you're doing on JustAnswer! We're excited to launch My Dashboard, a new tool for you to get a 4-week history of your earnings, question volume, rating, and response speed. You also have access to helpful hints and advice from JustAnswer and fellow Experts. Data on My Dashboard updates every time you visit so you can monitor your progress.

This is the next step in our effort to put more knowledge at your fingertips.


My Dashboard Demo and Q&A Webinar on 7/20!

Want to learn how we calculate your data on My Dashboard or how to use it to track your progress? You're invited to a demo and Q&A webinar! During this session, we will casually walk you through each part of My Dashboard, explain how the metrics are calculated, and how you can use My Dashboard to improve your site performance. The webinar will be on Wednesday, July 20 from 2PM-3PM PDT.

Click here to register >>

Annual Expert Persona Survey


If you haven't already, please fill out this 10-minute survey and help us better understand YOU - who you are, why you use the site and how you work on JustAnswer. Through your responses, we'll gain a better understanding of how to build incentives and tools for you, how to champion for your needs, and more. Plus, this is an annual survey so if you complete it now, we promise not to bug you about it again for a whole year!


This Week's Best

Most 5-Star Ratings Received

1. centralappliance1 Appliance +2 (Last week: 3)
2. RichieMe Tech +17 (Last week: 19)
3. md20/20 Cars +2 (Last week: 5)
4. DrMichaelSalkin Pets -2 (Last week: 2)
5. PitRottMommy Pets +3 (Last week: 8)

Most Total Positive Ratings Received

1. DrMichaelSalkin Pets -- (Last week: --)
2. TexasAtty Legal -- (Last week: --)
3. PaulmoJD Legal -- (Last week: --)
4. smitty1486 Appliance -- (Last week: --)
5. Ms_Daisy Antiques -- (Last week: --)

Most Member Questions Responded To in 30 Minutes or Less

1. jhook1398 Cars +31 (Last week: 32)
2. peterpete190 Cars +9 (Last week: 11)
3. PaulmoJD Legal -1 (Last week: 2)
4. LegalGems Legal +3 (Last week: 7)
5. aminlawfirm Legal +7 (Last week: 12)

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens Legal -- (Last week: 1)
2. MasterFixIt Appliance +3 (Last week: 5)
3. jhook1398 Cars -- (Last week: 3)
4. centralappliance1 Appliance +19 (Last week: 23)
5. p0llinate Tech +2 (Last week: 7)

Coming Up Next Week

Article: Quality Benchmarks in the Sharing Economy
Expert Dashboard Demo
More enhancements and announcements
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