Week in Review – July 8, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements

No more emails when you opt out: Now when you opt out of a question, you will no longer receive emails for that question.
Premium services for new Experts: New Experts will now be able to offer premium services to customers on day 1 of being admitted.

Annual Expert Persona Survey


Hello from your friendly neighborhood Expert Operations team! Please take some time to fill out this 10-minute survey and help us better understand YOU - who you are, why you use the site and how you work on JustAnswer. Through your responses, we'll gain a better understanding of how to build incentives and tools for you, how to champion for your needs, and more.

Take Survey >>

Thank You from JustAnswer


From everyone here at JustAnswer, we want to thank you for helping us reach new milestones in response speed, premium service fulfillment, and membership growth. All of this would not be possible without the Expert community.

Customer Compliments

For Melanie Goble: "With JustAnswer, anyone, from all over the world, has an affordable and easy access to some of the BEST professionals who are willing to provide advice, experience, and vast knowledge for a small fee. I used the services of Dr. Melanie Goble. She provided great advice, in an easy-to-understand language, super fast approach, and extraordinary professionalism." - Haggi Suisa

For billyjr1961: "This is only the second review that I have written because it was so well deserved. The short story is that an air handler coil in our Trane system failed and I confirmed with Trane that replacing the custom coil would cost $3,000. My HVAC contractor was of no help because he was interested in either selling a custom coil or a new air handler for $3700. I tried to get information from my HVAC service company and received NO help at all. "Billy" on JustAnswer became my HVAC tutor. He was always there for me and his information was always accurate. Ultimately, I found the perfect used air handler for a total of $400. I'd say that is a WIN and money well spent!" - Densie Pancari from Newtown, PA


For koboma: "I needed help diagnosing why the mower blades would not engage. Curtis knew the exact model and a number of ways to troubleshoot the problem. After finding the problem, he also knew where to locate the parts I needed and how to remove the old and install the new ones. His knowledge and attitude were GREAT!" - Bill Dwelley from Montrose, CO

For litl_techtalker: "Mr. Donald did an excellent job in answering all the questions I had. He was very patient because I told him up front I am no mechanic. As a former high school math teacher for 33 1/2 years, he did a good of job as anybody could possibly do. If I ever have a problem with this lawnmower or any other machine, I hope I get Mr. Donald to walk me through it. Thanks again." - Bobby Weber

This Week's Best

Most 5-Star Ratings Received

1. PaulmoJD Legal +3 (Last week: 4)
2. DrMichaelSalkin Vet +3 (Last week: 5)
3. centralappliance1 Appliance +172 (Last week: 175)
4. ratioscripta Antiques +19 (Last week: 23)
5. md20/20 Cars -4 (Last week: 1)

Most Member Questions Responded To in 30 Minutes or Less

1. CalAttorney2 Legal +4 (Last week: 5)
2. PaulmoJD Legal -- (Last week: 2)
3. GSenmartin Legal +6 (Last week: 9)
4. peterpete190 Cars +3 (Last week: 7)
5. DocPhilMD Medical +19 (Last week: 24)

Top Weekend Warriors
(most Member questions responded to Friday-Sunday)

1. CalAttorney2 Legal +4 (Last week: 5)
2. DocPhilMD Medical +59 (Last week: 61)
3. GSenmartin Legal +20 (Last week: 23)
4. commissure Medical +5 (Last week: 9)
5. LongTermTech Tech +50 (Last week: 55)

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens Legal -- (Last week: 1)
2. HeavyEquipmentTech HE +1 (Last week: 3)
3. jhook1398 Cars +3 (Last week: 6)
4. oldnewenglandmarine Boats +14 (Last week: 18)
5. MasterFixIt Appliance -- (Last week: 5)

Coming Up Next Week

More enhancements and announcements
Have more questions? Submit a request