Week in Review – July 1, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Thank You from Expert Ops


Wow, what a crazy and fast 3-month ride. When we decided to focus on response speed back in March, we knew it would require an unprecedented level of collaboration between JustAnswer and the Expert community in order to meet the speed expectations of our Members. We worked with many in the community and offered incentive programs - Surge Payout, Existing Member Payout, and Weekend Warriors - to make sure that you are fairly compensated.

Thanks to all of your effort, JustAnswer Members are now getting Expert responses faster than ever! We kid you not. We've never seen faster response speed than what you were able to accomplish this past quarter. It's incredible! Faster responses mean Members are more likely to stay on, ask more questions, take more premium services, and tell others about the site. We cannot stress enough how thankful we are of the Expert community.

As we start the 3rd quarter of the year, we want to continue the progress made with speed and expand our focus to quality. It's no secret that people come to JustAnswer because they know they'll get fast quality answers from Experts. We've made great strides in speed and we want to make sure we are delivering on quality expectations as well.

In the coming weeks, you will hear more from us about new quality initiatives, programs, and a dashboard or two. JustAnswer's success is intertwined with the success of the Expert community. We look forward to continuing the amazing collaboration to succeed and grow together.


Your Expert Ops team

Surge Payout Has Ended


Thank you for helping us meet Member demand for speedy responses during off-hours. We implemented surge payout in some of our most needed categories to reward Experts who are fulfilling on speedy responses. We have ended surge payout as of now and will keep you updated if we start again. Note: Please refresh the Request Center.

JustAwesome Experts: The Balanced Lives of Two Work-from-Home Moms


For new moms and ones with young kids, going from boardroom to playroom can be a very rewarding transition when done with discipline. The biggest challenge is often figuring out how to balance work with all of the responsibilities of growing a family.

Meet Millie and Stephanie, superstar Legal Experts on JustAnswer and even more super work-from-home moms. We asked them to share their stories and advice on how to maintain work productivity and balance at home. Click here to read their stories >>

Share Your Favorite 4th of July Photos with Us


It's 4th of July weekend! That means family, BBQ, road trips, and an extended break . Share your best 4th of July weekend photos with us and if we pick yours as one of our favorites, you'll get a $25 Amazon giftcard!

This Week's Best

Most 5-Star Ratings Received

1. smitty1486 Appliance -- (Last week: --)
2. md20/20 Appliance -- (Last week: --)
3. PitRottMommy Pets -- (Last week: --)
4. TexasAtty Legal -- (Last week: --)
5. RichieMe Tech -- (Last week: --)

Most Member Questions Responded To in 30 Minutes or Less

1. PaulmoJD Legal +1 (Last week: 2)
2. Ms_Daisy Antiques +6 (Last week: 8)
3. peterpete190 Cars +4 (Last week: 7)
4. rarewares Antiques +2 (Last week: 6)
5. TexasAtty Legal -2 (Last week: 3)

Top Weekend Warriors
(most Member questions responded to Friday-Sunday)

1. rarewares Antiques -- (Last week: 1)
2. tjgesq Legal +8 (Last week: 10)
3. TexasAtty Legal -1 (Last week: 2)
4. Drshahzad Medical +109 (Last week: 103)
5. CalAttorney2 Legal -- (Last week: 5)

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens Legal -- (Last week: 1)
2. p0llinate Tech +19 (Last week: 21)
3. HeavyEquipmentTech HE +71 (Last week: 73)
4. smitty1486 Appliance +1 (Last week: 5)
5. MasterFixIt Appliance +-2 (Last week: 3)

Coming Up Next Week

More enhancements and announcements


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