How to get the one-click greeting tool

Follow

Comments

12 comments

  • alumalite

    This feature would be a lot more useful if we had more than 150 letters, 500 letters would allow enough space to present an impressive introduction,

    0
    Comment actions Permalink
  • Anh Nguyen

    Thanks for the suggestion, Phil!

    0
    Comment actions Permalink
  • Tech Benjamin

    I'm not seeing the option anywhere.

    Also, I'd love to see an option to have other pre-written things we can use as a template - like a troubleshooting template we can insert into the question and then customize for the question and one asking if the customer needs any further help and prompt them to close the question and another for suggestive selling the premium services, etc

    0
    Comment actions Permalink
  • phred5-

    OK, so now that I have followed steps 1-6 and set up the greeting, how do I use the feature?

    0
    Comment actions Permalink
  • Anh Nguyen

    Hi all, thanks for updating your greetings. The next step will be for us to review the updated greetings from all Experts and then we will reach out when we're ready to turn on the feature.

    0
    Comment actions Permalink
  • ymjack

    I have the same question as phred5. I updated my account with the greetings. How do I use it??

    0
    Comment actions Permalink
  • Anh Nguyen

    Hi all, we plan to enable this feature to the first batch of Experts this Thursday. If you are included, you will get an email about it. Otherwise, we plan to continue adding Experts every week when we see that you've updated all of your mini profile greetings.

    0
    Comment actions Permalink
  • urelectrician

    Looks like the feature was enabled this morning 7/28/16). I was not able to edit or reply. I turned the feature OFF. Seems to be working OK now.

    0
    Comment actions Permalink
  • Anh Nguyen

    Hi Kevin, you won't be able to edit the greeting on the Q&A page but you can edit any of your default greetings by going to your mini profile settings.

    0
    Comment actions Permalink
  • ymjack

    I don't see this feature when I click on a question. Has it been implemented for my account?

    0
    Comment actions Permalink
  • Anh Nguyen

    Hi Yvette, if you don't see a predefined greeting when you open a question, then this feature has not been enabled for you. We are adding more Experts weekly (Thursdays) and to be included, make sure ALL of your mini profiles have a greeting.

    0
    Comment actions Permalink
  • ComputerVauck1

    Hi Anh,

    I the one click greeting still not turned on for all experts yet? Because I´ve got several emails from JA that made the impression that it now is switched on for all customers. I have a greeting in all my mini-profiles and it is not automatically pasted for me.

    0
    Comment actions Permalink

Please sign in to leave a comment.