Week in Review – June 17, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Meet the Newest Rockstars of the Community


As we continue to spotlight JustAwesome Experts in the community, we turn our attention to a group of new Experts who are finding their footing and taking advantage of the support available to thrive on JustAnswer. We asked a few of these rockstar newbies to share their experiences on the site and how they've found success. Click here to say hello to a few of the newest rockstars >>

Expert Tip for Experts


Refunds are an unfortunate but inherent part of our work. If you are corresponding with a customer in Q&A and they request a refund, you can alert our Customer Service team by clicking on the red flag icon in the top right corner of the page and select the Customer Service Refunds option. You will be asked to add a comment about why you think the customer is requesting a refund.

By reporting customer refund requests, you help our Customer Care agents better understand the refund reasons and possibly even save the refunds. Note that you should never try to help customers with site issues and instead direct them to Customer Service.

Customer Compliments

For KMJ90: "I recently needed some help with losing my dog to an illness. The vet, Dr. Kara, provided superb feedback on explaining his illness further to me. I got answers that were complete and very informative and I could tell the vet had several years experience. I would highly recommend because our own vets may not explain things in a way we can understand." - Andrea


For TylerOrganist: "I have an antique piano, passed down to me by my Grandmother before she passed. About 25 years ago, I had it refinished and was amazed at the mahogany wood hiding below the black varnish. My daughter was asking me about the piano and how old it might be. I could not find the original manufacturer online, but did find JustAnswer. Within 24 hours, I had my approximate age from an Expert, as well as an estimate of it's worth. Thank you Tyler!" - Steve Bayless

For ComputerTechMaster: "I've used JustAnswer primarily for computer issues. My go-to man is Jason Jones. I've gone to Jason literally dozens of times and he gives me just what I need every single time. Major issues to small annoyances, he FIXES the problem. I've used other sources in the past and JustAnswer always solves my problems. Can't live without them!" - Bill Sanders

This Week's Best

Most Member Questions Responded To

1. hikehuashan Antiques +15 (Last week: 16)
2. TexasAtty Legal -- (Last week: 2)
3. Ms_Daisy Antiques +11 (Last week: 13)
4. Docmaddy Medical +11 (Last week: 15)
5. ratioscripta Legal +14 (Last week: 19)

Most Member Questions Responded To in 30 Minutes or Less

1. hikehuashan Antiques +21 (Last week: 22)
2. TexasAtty Legal -- (Last week: 2)
3. Docmaddy Medical +6 (Last week: 9)
4. ratioscripta Legal +4 (Last week: 8)
5. CalAttorney2 Legal +20 (Last week: 25)

Top Weekend Warriors
(most Member questions responded to Friday-Sunday)

1. CalAttorney2 Legal +52 (Last week: 53)
2. TexasAtty Legal +2 (Last week: 4)
3. hikehuashan Antiques -- (Last week: 3)
4. PaulmoJD Legal -3 (Last week: 1)
5. jhook1398 Cars +19 (Last week: 24)

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens Legal +1 (Last week: 2)
2. jhook1398 Cars -1 (Last week: 1)
3. Alison Chappell Tech -- (Last week: --)
4. ratioscripta Legal +3 (Last week: 7)
5. MasterFixIt Appliance +4 (Last week: 9)

Coming Up Next Week

Surge Payout for Cars, HI, Legal, Pets, and Tech continues. Click here to learn more >>
Standalone Phone Call test continues
More enhancements and announcements
Have more questions? Submit a request


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    I am optimistic that there is opportunity to both serve and profit here in my area of expertise. The tool of this site is something I thought of in 1997, but the www was not ready for it. I wanted to add the ability to allow the askers to send a picture. Most people do not know how to describe my area of service, that is plumbing. Might I suggest that as an option for the consumer, not just the expert.

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    Also I visioned having a file of pictures that I could reply with that reflect the end product of a properly done P-Trap or what ever. People can see a picture and get it...Some askers have a limited typing and syntax and verbal skills. As Rod Stewart sang in 73', "Every picture tells a story". I realize this benefit is somewhat limited to my trade, but everyone needs plumbing. That is why I have over 9 million views on my site.