Week in Review – June 10, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

Standalone Phone Call Request Test Started


Starting today, we will be conducting a test where you will have another opportunity to earn more money by fulfilling on customers' phone call requests. Customers will now have the option to get their questions answered by standard Q&A or Standalone Phone Call. We expect this test to last about 20 days and will let you know once it ends. Click here to get a step-by-step guide >>

JustAwesome Expert: Kelly's Road to Recovery


In honor of National Cancer Survivors Day and the millions of cancer survivors across the country, we want to share the story of Kelly Smith, a cancer survivor and Appliance Expert on JustAnswer. We asked Kelly to share his experience as an Expert on JustAnswer and he opened up about his courageous journey. Read Kelly's story >>

Quick Highlights

  • Higher Auto Secure Remote Assistance Payout is Here to Stay:Between late April and early May, we ran a test where we increased how much Tech Experts could earn by fulfilling Auto Secure Remote Assistance requests. After careful analysis, we're excited to announce that the higher payout amount is here to stay!
  • Surge Payout for Cars, HI, Legal, Pets, and Tech: In case you missed it, we are still running surge payout for the Car, HI, Legal, Pet, and Tech categories and subcategories. If you are in any of these categories, you can earn additional money by simply responding to surge Member questions in under 30 minutes. Click here to learn more >>

This Week's Best

Most Member Questions Responded To

1. PaulmoJD Legal -- (Last week: 1)
2. TexasAtty Legal +52 (Last week: 54)
3. rayanswers Legal +5 (Last week: 8)
4. rarewares Antiques -- (Last week: 4)
5. DocPhilMD Medical -2 (Last week: 3)

Most Member Questions Responded To in 30 Minutes or Less

1. PaulmoJD Legal -- (Last week: 1)
2. TexasAtty Legal +46 (Last week: 48)
3. rayanswers Legal +7 (Last week: 10)
4. LawTalk Legal +16 (Last week: 20)
5. LegalGems Legal +2 (Last week: 7)

Top Weekend Warriors
(most Member questions responded to Friday-Sunday)

1. PaulmoJD Legal +4 (Last week: 5)
2. DrOlivia-JD-MD Legal +17 (Last week: 19)
3. hikehuashan Antiques +7 (Last week: 10)
4. TexasAtty Legal +27 (Last week: 31)
5. DocPhilMD Medical +1 (Last week: 6)

Most Auto Phone Call Requests Fulfilled

1. jhook1398 Cars -- (Last week: 1)
2. Joyce Stevens Legal -- (Last week: 2)
3. md20/20 Appliance +19 (Last week: 22)
4. RichieMe Tech +4 (Last week: 8)
5. p0llinate Tech +2 (Last week: 7)

Coming Up Next Week


Expert Spotlight on new Experts
Standalone Phone Call test continues
More enhancements and announcements
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