TEST: Standalone Phone Call Requests

Follow

Comments

5 comments

  • 73bbchevy

    This seems great but kind of scary when sometimes the chat takes a 180 on you. What happens if we accept the call , call the customer and find out we can't help with the issue ? What would be the next step ?

    0
    Comment actions Permalink
  • Law_Maven

    For some experts who cannot take phone questions due to their professional regulations (lawyers in Canada, for instance) I'd strongly suggest that you tell the customer that if no one can answer the phone call, they will be contacted by Online Q&A after, say, 2 - 4 hours.

    It seems really counterproductive for the people who most urgently want an answer to sit in the system unanswered for days.

    0
    Comment actions Permalink
  • Anh Nguyen

    Hi Lou, it's a good idea to review the full question prior to accepting the phone call request. If you think you can help, accept the call and then you can get any additional information prior to calling the customer.

    0
    Comment actions Permalink
  • Anh Nguyen

    Hi Anne, the phone call request will be available for up to 24 hours after it has been requested by the customer. Most likely, an available Expert will accept the request.

    0
    Comment actions Permalink
  • GregChick

    Can a call be sent to experts in a field of trade when a call request has been posted? An automated call or tone to alert an expert to check his or her smart phone for e mails and or go to JA site and look at requests? I get a tone from my cell when a voice mail is in my mail box. If my cell was called, I could be alerted to a request.

    0
    Comment actions Permalink

Please sign in to leave a comment.