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Week in Review – June 3, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements, contributions from the Expert community, customer compliments, and preview the week ahead.

UPDATE: Standalone Phone Call Request Test is Delayed

 

Yesterday, we announced that we will be starting the Standalone Phone Call test today. Due to some technical issues, we are delaying the test and working with product and engineering to ensure that once we're ready to start, you will be the best experience possible. In the meantime, you can still visit the original announcement to learn more about how Standalone Phone Call works.

Seasonality Watch and Question Volume Notice

In an effort to get ahead of changing seasonality and better notify Experts of possible question volume changes, we will share updates via the Expert Calendar found on the Expert Help Center. Please subscribe to the calendar to get updates on changes.

Say Goodbye to the Question Digest Email

 

After careful consideration, we have decided to retire the Question Digest email. This email gave Experts a list of questions that have been posted in their categories throughout the day or week. However, it is no longer practical since many, if not all, of the questions included in these emails have already been responded to. We are working hard to make sure that you get better real-time notifications that enable you to provide speedy and quality responses. If you have any questions, please let us know.

This Week's Best

Most Member Questions Responded To

ExpertCategoryTrending
1. PaulmoJD Legal +2 (Last week: 3)
2. GSenmartin Legal +29 (Last week: 31)
3. DocPhilMD Medical +19 (Last week: 22)
4. rarewares Antiques -2 (Last week: 2)
5. dfm925 Legal +32 (Last week: 37)

Most Member Questions Responded To in 30 Minutes or Less

ExpertCategoryTrending
1. PaulmoJD Legal +2 (Last week: 3)
2. DocPhilMD Medical +35 (Last week: 37)
3. CalAttorney2 Legal +70 (Last week: 73)
4. GSenmartin Legal +26 (Last week: 30)
5. ebrock63 Cars +11 (Last week: 16)

Top Weekend Warriors
(most Member questions responded to Friday-Sunday)

ExpertCategoryTrending
1. CalAttorney2 Legal +18 (Last week: 19)
2. Mubarak05 Medical +75 (Last week: 77)
3. GSenmartin Legal +41 (Last week: 44)
4. khagihara Medical +61 (Last week: 65)
5. PaulmoJD Appliance -3 (Last week: 2)

Most Auto Phone Call Requests Fulfilled

ExpertCategoryTrending
1. jhook1398 Cars +1 (Last week: 2)
2. Joyce Stevens Legal -1 (Last week: 1)
3. HeavyEquipmentTech Heavy Equipment -- (Last week: 3)
4. insearchoftheanswer Legal +81 (Last week: 93)
5. oldnewenglandmarine Boats +41 (Last week: 46)

Coming Up Next Week

Expert Spotlight article with smitty1486 (Appliance Expert)
Start of Standalone Phone Call test
More enhancements and announcements
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