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Week in Review – May 20, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Payment Error For Auto Phone Call Requests

 

We've added a new feedback loop to the payment fail issue for Auto Phone Calls to let customers know what's going on and give them the ability to take action. Previously, when an Expert gets a payment fail error when trying to accept an Auto Phone Call request, the customer was not notified. Now, we will display the pictured error message to the customer and provide an option to update payment information.

While a request has a payment fail error, it will be removed from the Request Center. Once the customer has updated their payment information, the request will then be added back onto the Request Center and made available for all Experts in the question's category. If you have any questions, please let us know.

Meet the Weekend Warriors of JustAnswer

 

Weekends are a great time for Experts to pick up extra questions and earn more as tens of thousands of customers are looking for help with their weekend projects. Luckily for these customers, there are Experts, aka Weekend Warriors, who specialize in weekend help and are reaping the benefits.

We talked to a few Weekend Warriors and asked them to share their favorite parts about helping customers on the weekends. Click here to meet the Weekend Warriors >>

Health & Law Categories: Higher Payouts on Member Questions Test Ended

We've concluded the 2-week Existing Member Payout Test in the Health and Law categories. We want to thank all Experts who went above and beyond to respond to more Member questions in under 30 minutes.

We will calculate all qualifying earnings during the test period and if you have any outstanding amounts, the Expert Mods will let you know and adjust your earnings accordingly.

This Week's Best

Most Member Questions Responded To

ExpertCategoryTrending
1. PaulmoJD Legal +1 (Last week: 2)
2. rarewares Antiques -1 (Last week: 1)
3. dfm925 Antiques +37 (Last week: 40)
4. DrThomasMd Medical +8 (Last week: 12)
5. DocPhilMd Medical +6 (Last week: 11)

Most Member Questions Responded To in 30 Minutes or Less

ExpertCategoryTrending
1. rarewares Antiques -- (Last week: 1)
2. PaulmoJD Legal +4 (Last week: 6)
3. DrThomasMd Medical +8 (Last week: 11)
4. DocPhilMD Medical +6 (Last week: 10)
5. lucy7368 Legal +17 (Last week: 22)

Most Auto Phone Call Requests Fulfilled

ExpertCategoryTrending
1. Joyce Stevens Legal -- (Last week: 1)
2. subimike Cars +5 (Last week: 7)
3. HeavyEquipmentTech Heavy Equipment -1 (Last week: 2)
4. p0llinate Tech +9 (Last week: 13)
5. RichieMe Tech -- (Last week: --)

Most Auto Secure Remote Assistance Requests Fulfilled

ExpertTrending
1. babyxdeja +4 (Last week: 5)
2. RichieMe -- (Last week: --)
3. michelleclive -1 (Last week: 3)
4. VanMagnus -- (Last week: 4)
5. itstuff +9 (Last week: 14)

Coming Up Next Week

More enhancements and bug fixes!
Have more questions? Submit a request

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