Follow

Week in Review – May 13, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

JustAwesome Experts: Expert Referral Success Story with Pete and Derek

 

Meet Pete and Derek. They are automotive technicians, friends, and former coworkers based out of Missoula in Montana. Pete, who is a longtime Expert and one of the top Car Experts, referred Derek to join JustAnswer in late 2015. Since then, Pete has taken Derek under his wing and is serving as a mentor.

We asked Pete and Derek to share their history, referral experience, and how they've helped each other to be successful.​​ Click here to read their story >>

Health & Law Categories: Higher Payouts on Member Questions

To help provide existing members with speedy responses, we are increasing the payout values of existing member questions in Health and Law categories. Existing member questions are found on the Request Center with red payout values.

If you respond to an existing member question in 30 minutes or less, you will earn the payout amount shown on the Request Center once the customer gives you a positive rating. The positive rating can be received anytime and is not restricted to the 30-minute window. Only your initial response needs to be under 30 minutes. Once 30 minutes have passed and you have not sent your initial response, the payout value will revert back to the original amount. At the end of the test period, we will manually adjust your earnings based on the number of qualified responses. Click here to learn more >>

Higher Auto Phone Call Payouts for Consumer Electronics and Law are Here to Stay!

In late March 2016, we started a test where we increased the payout for fulfilling Auto Phone Call requests in the Consumer Electronics and Law categories. We're excited to announce that those higher payout values are now normal!

This Week's Best

Most Member Questions Responded To

ExpertCategoryTrending
1. rarewares Antiques +1 (Last week: 2)
2. PaulmoJD Legal -1 (Last week: 1)
3. Drshahzad Medical -- (Last week: 3)
4. rayanswers Legal +1 (Last week: 5)
5. commisure Medical +2 (Last week: 7)

Most Member Questions Responded To in 30 Minutes or Less

ExpertCategoryTrending
1. rarewares Antiques +2 (Last week: 3)
2. commissure Medical +3 (Last week: 5)
3. Drshahzad Medical -- (Last week: 3)
4. rayanswers Legal -- (Last week: 4)
5. hikehuashan Antiques +2 (Last week: 7)

Most Auto Phone Call Requests Fulfilled

ExpertCategoryTrending
1. Joyce Stevens Legal -- (Last week: 1)
2. HeavyEquipmentTech Heavy Equipment -- (Last week: 2)
3. smitty1486 Appliance +31 (Last week: 34)
4. MasterFixIt Small Appliance +7 (Last week: 11)
5. ratioscripta Legal +3 (Last week: 8)

Most Auto Secure Remote Assistance Requests Fulfilled

ExpertTrending
1. Alison Chappell +13 (Last week: 14)
2. michelleclive +1 (Last week: 3)
3. KamilAnwar1 +6 (Last week: 9)
4. VanMagnus +2 (Last week: 6)
5. babyxdeja -1 (Last week: 4)

Coming Up Next Week

Meet the Weekend Warriors of the Expert community: We spotlight Experts who excel at delivering on customer expectations for accurate and fast responses on the weekends.
Existing Member Payout Test Continues: To help provide existing members with speedy responses, we are increasing the payout values of existing member questions in Health and Law categories. Click here to learn more >>
More enhancements and bug fixes!
Have more questions? Submit a request

Comments