Week in Review – May 6, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Attachments now supported on Expert Mobile: Experts are now able to send attachments to customers using the Expert Mobile. To learn more about the Expert Mobile and supported file types, click here.

JustAwesome Expert: Lori Howard


Not many people can claim to be a published novelist, songwriter, teacher, and U.S. Army award recipient, but Lori Howard is all of those things and more. She is also a longtime Homework and Essay Expert on JustAnswer.

In honor of National Teacher Appreciation Week, we talked to Lori about her teaching experience, creative projects, and motivation for being an Expert on JustAnswer. Click here to read Lori's story >>

Customer Compliments

For Jane (jadedangel57): "My dog has become a little more aggressive as he has gotten older and I'm concerned about taking him out on walks. I've been using JustAnswer to get help with training since my dog was a puppy and they've always provided very helpful information so I came back to the site again. This time, I got help from Jane and she gave me a few exercises to do while out on walks. I've been trying her techniques for the last couple of days and I've already seen progress. I'm impressed!" - Meredith Jaymes

For Chris Z. (JACUSTOMER-csbfwedj-): "Yesterday, I asked a question about my car and got an answer in less than 30 seconds from Chris Zapantis (wow!). He asked a few follow-up questions to get some more details. I responded and all within 2 minutes, he diagnosed the problem, offered a firm solution, and then knowing the solution would cost a fortune, he offered a cost effective alternative. GREAT experience." - Josh T.

This Week's Best

Most Member Questions Responded To

1. PaulmoJD (Legal)
4. DocPhilMD(Medical)
2. rarewares (Antiques)
5. rayanswers (Legal)
3. Drshahzad(Medical)

Most Member Questions Responded To in 30 Minutes or Less

1. PaulmoJD (Legal)
4. commisure(Medical)
2. Drshahzad(Medical)
5. DocPhilMD(Medical)
3. rarewares (Antique

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens(Legal)
4. p0llinate (Tech)
2. HeavyEquipmentTech(Heavy Equipment)
5. insearchoftheanswer (Legal)
3. subimike (Cars)

Most Auto Secure Remote Assistance Requests Fulfilled

1. kalmanj70
4. babyxdeja
2. RichieMe
5. barunrath
3. michelleclive

Coming Up Next Week

Meet the Weekend Warriors of the Expert community: We spotlight Experts who excel at delivering on customer expectations for accurate and fast responses on the weekends.
Existing Member Payout Test Continues: To help provide existing members with speedy responses, we are increasing the payout values of existing member questions in Health and Law categories. Click here to learn more >>
More enhancements and bug fixes!
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