Week in Review – April 29, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Auto Phone Call Requests on Expert Mobile: We've fixed a bug that was preventing Experts from accepting Auto Phone Call Requests on Expert Mobile.Click here to learn more about Auto Phone Calls on Expert Mobile >>
Active Request page display issue on Chrome: With the recent Chrome update, we experienced display issues on the Active Request page. The issue has been resolved and Experts using the latest version of Chrome should see the Active Request page as intended.
$0 payout values on the Request Center: We've fixed a display issue where some questions were showing $0 payout values.

Contribute to Experts Helping Experts


Experts Helping Experts is a program where Experts teach fellow Experts new skills, share expertise with customers, and discuss best practices. Contents from this program are created by Experts, for Experts. We are currently looking for Experts to help with the following topics:

  • Tips on offering premium services: When is the right time to offer a premium service; how to ask; how to deliver; premium service mistakes to avoid
  • Tips on how to improve response speed
  • How to improve ratings
  • How to handle disputes with other Experts
  • Pet care tips
  • Summer home improvement tips
  • Road trip car care tips

If you're interested, contact Anh Nguyen.

Higher Payout for Auto Service Remote Assistance


For Experts in Computer and Computer-related categories, we are increasing your payout for fulfilling Auto Secure Remote Assistance requests by 50%! This increase is for a limited time only.

This Week's Best

Most Member Questions Responded To

1. PaulmoJD
4. hikehuashan
2. rayanswers
5. GSenmartin
3. peterpete190

Most Member Questions Responded To in 30 Minutes or Less

1. PaulmoJD
4. DrShahzad
2. rayanswers
5. hikehuashan
3. DocPhilMD

Most Auto Phone Call Requests Fulfilled

1. Joyce Stevens
4. RichieMe
2. HeavyEquipmentTech
5. ratioscripta
3. subimike

Most Auto Secure Remote Assistance Requests Fulfilled

1. ComputerTechMaster
4. RichieMe
2. VikingSean
5. ashiknasameen
3. AnserGuy81

Coming Up Next Week

Seasonality watch for Boat and Motorcycle categories: May marks the start of high season (more question volume) for Boat and Motorcycle categories.
Expert Spotlight: We share the story of Lori Howard, a Homework Expert with a wide range of life experiences as a teacher, songwriter, novelist, and US Army award recipient.
More enhancements and bug fixes!
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