Week in Review – April 1, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Dual-category questions: WIf a question is dual-catted, both categories will be shown on the Q&A page.
Auto Phone Call request notifications: When a customer makes an auto phone call request, you will see the request in the Request Center if you are the original Q&A Expert. Click here to learn more.

Speed Survey

Faster responses don't just benefit customers. By being faster and more efficient at responding to questions, you are able to earn more. As we approach our 2nd quarter of the year, we want to narrow in on response speed improvements that matter most to you. Tell us how you'd like us to help you be more efficient at responding to questions.

Take survey >>

Surge Payouts for Member Questions in Cars, Home Improvement, and Health Categories

To help better serve members in the Health, Home Improvement, and Car categories, we're excited to introduce surge payout for Health, Home Improvement, and Car member questions.You will get $3 for every member question that you respond to in under 30 minutes during certain hours. Click here to learn more >>

Under 30 Minute Member Response Sweepstakes in Legal and Pets Categories


As we're approaching the end of our first quarter of 2016, we want to give Experts in Legal and Pets categories an opportunity to win up to $300 in Amazon gift cards! All you have to do is respond to as many Member questions as possible between March 30th to April 5th and for every Member question that you respond to in under 30 minutes, you'll earn an entry into a drawing for Amazon gift cards. Click here to learn more >>

Customer Compliments

To neuromd2012: "Thank you so much for your written answers, Dr. Frank. Never before has anyone agreed to my thoughts about the connection between my narcolepsy and the SVT. You have earned your 5 stars that's for sure." - Joan Duncan
To FixUrNissan: "It seems to have worked. I just replaced the valve cover today and so far everything looks good. Can't thank you enough. No one else had been able to figure that out. I actually had the motor look over 3 times by the people who rebuild it. Thank you again." - Ramiro from Fort Lauderdale, Florida






To Shefin: "Actual technical consultant who helped me, Shefin, was excellent. Straight to the point, good instructions, fixed the problem as quickly as could be expected." - Patricia H. from Mount Larel, NJ
Have more questions? Submit a request