Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.
Path to Answer
Whether you're a new Expert or a seasoned veteran, it's helpful to reflect on how you answer questions. Based on our research into successful answers, we've illustrated a workflow that can help you provide fast and accurate answers to satisfy customers on a consistent basis.
We know there are many paths to a successful answer, so if you have your own path that you'd like to share, click below and share your comment.
Additional Services is now Premium Services
We're excited to introduce Premium Services, a rebrand of Additional Services. Premium Services will still be the same tool you’re used to, but with a fresh new name that appeals better to customers and encompasses both Expert-initiated services and standalone services requested by customers. Click here to learn more.
Remote Desktop is now Secure Remote Assistance
We're thrilled to officially introduce Secure Remote Assistance, a rebrand of Remote Desktop. Secure Remote Assistance is still the same tool you’re used to, but with a fresh new name that appeals better to customers. Click here to learn more.
Coming Up Next Week
|Surge Pricing for Car categories ONLY: We will introduce surge pricing in the Car categories where you'll be able to earn a little bit more when you respond to Member questions in 30 minutes or less. Stay tuned for more info.|
|More enhancements and bug fixes!|