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Surge Payout on Member Questions

By Anh Nguyen |

JustAnswer members regularly cite fast response speed and consistent quality answers as the main benefits for why they keep coming back. To help better serve members in the Health, Home Improvement, and Car categories, we're excited to introduce surge payout for Health, Home Improvement, and Car member questions.

How does it work?

You will get $3 for every member question that you respond to in under 30 minutes between the hours shown below. If you respond to a member question in under 30 minutes, you will manually be credited for the $3 payout regardless of if you receive a positive rating on the Q&A.

Please note that each eligible category and its subcategories have their own surge hours. During those surge hours, simply respond to member questions with a greeting in 30 minutes or less and you'll earn $3.

The additional amount you earn will be calculated at the end of the month and we will manually adjust your total payout. Valid for questions in Health, Home Improvement, and Car categories only.

How do I find surge questions?

Surge-qualified member questions are found on the Request Center with purple payout values. If you respond to a question with a posted time of 30 minutes or less, you will earn $3 for that question. You will still earn the regular payout for that question when the customer gives you a positive rating.

When will the surge last?

Only member questions responded to in under 30 minutes between the hours shown below will qualify to receive the $3. We will notify you once the surge pricing ends.

Why am I not seeing the additional amount in my earning report?

The additional amount you earn during the surge hours will be calculated at the end of the month and we will manually adjust your total payout.

What's is the difference between questions with red payout values and purple payout values?

Both red and purple payout values indicate that the questions are from members. However, questions with purple payout values indicate that they are surge questions. By responding to these surge questions in 30 minutes or less, you will earn an additional $3. Questions with red payout values do not qualify for the additional amount.

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