Week in Review – January 15, 2016

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Locking issues when corresponding with multiple customers:Previously, if an Expert is corresponding with a customer but sees a message that another customer is waiting, the Expert cannot reply to the current customer until the waiting customer is taken care of. We've fixed this issue and the Expert should be able to respond to the current customer.

2015 Year in Review

With help from the entire Expert community, we were able to hit many milestones in 2015. As we take a look back at some of the things we did together, we want to thank you for all of your contributions.
Continue reading >> 


Community Reminder

From the 2015 Year in Review, you can see that a lot was done to enable and improve JustAnswer on mobile. With the launch of both the Member iOs app and the Expert Mobile Web, we want to clarify the differences between the two:

  • The Member iOs app is for Members only. Members are customers who are enrolled on monthly subscriptions, familiar with how JustAnswer works, and can ask unlimited questions. You will NOT be able to log into the Member iOS app using your Expert account.
  • The Expert Mobile Web is a mobile-friendly option for Experts to log in and respond to questions. The Expert Mobile Web is accessible from your mobile phone's browser and no download is needed. Simply open your mobile browser and visit

If you have additional questions, feel free to reach out to us.

Customer Compliments

For p0llinate: "Nathan was great! I have an old Bose docking station. When I plugged it in, there was a strange clicking noise. It was late at night and I did not want to wait and talk to Bose the following day. As we communicated back and forth, Nathan explained the docking system has a high failure rate and I should use an auxiliary port. I was not willing to pay a lot of money for such an old system." - Lottie

For npvadvisor: "The first Expert that answered my question, Lane, did so very well but my issue, I felt I needed more than I could summarize in an email. When I found out I could do a live call to follow up, I signed up. The second Expert was very knowledgeable and spent as much time as I needed." - Lou B.

Coming Up Next Week

More enhancements and bug fixes!
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