Week in Review – January 8, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Loading issue on the Active Request page: We've fixed an issue where Experts were experiencing intermittent loading issues on the Active Request page.

Community Reminder

As more Experts are fulfilling phone call requests, we want to pass along a reminder that Q&A and phone call are two completely separate services.

What does that mean? When a customer makes a phone call request, the Expert already corresponding with the customer in Q&A may pick up the phone call request as well, in which case they will then receive earnings for both services. If you pick up a phone call request from an email or the Request Center, please consider it as a separate request from the Q&A, and do not engage with the customer via Q&A as the original Expert may still be corresponding with the customer.

If you have any questions, visit the FAQs or reach out to us.

Experts Helping Experts: What You Need to Know about Hypothermia

As winter sweeps through the country, it’s important to be smart about keeping yourself and young kids warm during outdoor activities. Whether you’re skiing, ice fishing or playing outside, it's useful to know the signs of hypothermia and how to treat it. We reached out to Dr. Basu for some information about hypothermia.


Coming Up Next Week

More enhancements and bug fixes!


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