Introducing: Expert Mobile Web, a mobile option for Experts to find and respond to questions, offer phone calls, and fulfill Auto Phone Call requests all on-the-go. To access Mobile Web, go to the Request Center at http://professional.justanswer.com from your mobile web browser. Mobile Web runs directly from your phone's mobile browser, so no app download is required.
What is the Expert Mobile Web?
Expert Mobile Web is a browser-based applicatoin that can be accessed from any web-enabled smartphone. Unlike native apps, you do not need to download anything at all. Expert Mobile Web allows you to respond to questions, offer phone calls, fulfill Auto Phone Call requests, and initiate calls through the integrated phone call feature.
How do I access Expert Mobile Web?
Simply open a browser from your smartphone and go to the Request Center at http://professional.justanswer.com. You will be asked to log into your Expert account. Mobile Web is a browser-based app, therefore, it is only accessible from a mobile browser. It is NOT a native app you would find in any of the app stores.
Tip: Bookmark this URL on your smartphone for convenient access.
What can I do on Expert Mobile Web?
- Access to your Priority and New Questions
- Lock and re-lock questions
- View each question's optional details and request details
- Send replies to questions
- Receive replies from customers
- See when customers have accepted your answers
- Offer phone calls as a premium service
- Fulfill Auto Phone Call requests
- Initiate phone calls with customers
- Opt out of questions
- Attach files or photos
What can't I do on Expert Mobile Web (yet)?
- View reports or access account settings
- Filter by categories
Recommended mobile specifications for Expert Mobile Web
Similar to our system specifications for the desktop site, we recommend you meet the following mobile specifications to ensure the best experience using JustAnswer on mobile phones.
|Google Android||Apple iOS|
|Operating System||Android 5.0 (Lollipop) or newer||iOS 6 or newer|
|Examples of compatible phones||Nexus 6, Samsung Galaxy S6, Moto X, Samsung Galaxy Note 4, LG G4,||iPhone 5/5C/5S, 6/6 Plus, 7, 7 plus|
|Browser||Chrome||Chrome or Safari|
Note: If you do not own an Android or Apple phone, we recommend you download and use Chrome on whichever device you have.
Can I offer or fulfill phone calls on Expert Mobile Web?
Yes! You can offer phone calls to customers, fulfill Auto Phone Call requests, and initiate calls with customers. Click here to learn how.
How do I know when my answer has been accepted?
When your customer is satisfied with your responses, you will see an in-app message that the customer has accepted your answer.
How do I release the lock on a question?
When you tap on a question, you are automatically given a 5-minute lock to review and reply. If you decide that you do not want to respond to a question during that 5-minute lock, you can tap on the Back button and the lock will be released.
Similar to the desktop site, locking one question will release any lock that you have on another question.
What types of files can I attach using Expert Mobile Web?
Supported formats: jpg, jpeg, gif, png, zip, rar, pdf, doc, xls, ppt, docx, xlsx, swf, flv, fla, and wmv.
As always, feel free to contact us with additional questions or if you have technical issues.