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Week in Review – December 11, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, contributions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Countdown Timer for Member Question: The countdown timer for new Member questions will start counting down from when the customer takes the membership offer. Click here to learn more about new Member questions >>
Question Detail in Auto Phone Call Emails: We've added the full question detail to the Auto Phone Call emails.

Giving Back during the Holidays

Our mission at JustAnswer is to help people. With your help, we're able to help hundreds of thousands of customers every year. Thank you! During this time of the year, we want to do more to help and give back to our local community.

JustAnswer staff packing "Street Packs" filled with warm clothing for the homeless at Warm Wishes.

 

Donation bins at our San Francisco office filled with nonperishable food going to SF-Marin Food Bank and warm clothing going to St. Anthony' SF.

 

Andy Kurtzig handing out "Street Packs" from Warm Wishes to the staff so we can personally give to homeless families in the Bay Area.

 

Customer Compliments

You're awesome and customers agree. Below are recent compliments we've received from customers expressing their appreciation.

 
For Dr.Keane: "Thanks for the reassurance and being wise as always. Also thank you for your condolences. My family and I appreciate it. She is a great expert. I am always glad you are still on JustAnswer and so willing to answer my posts." - Louise, United Kingdom
For DrEmilyIowaVet: "I reached out to Dr. Emily back in March regarding my dog Prince. She spent an incredible amount of time with me. I wanted to let her know she was 'right on about everything!' I wanted to thank her again. Prince has been my rock and she is simply amazing! Many blessings to all for a wonderful holiday season!" - Diane, Mt. Laurel, NJ
For RichieMe: "My question was answered quickly. I was very satisfied with Richard's advice and recommendation. I would definitely use JustAnswer again and recommend you to others with networking problems." - Susan, Redmond, WA
For DocPhilMD: "I submitted a question last Friday and I received a response from Dr. Phil. It was my first time using this website and I was partially skeptical, but I was also really desperate to help my mother. I told my mother about the diagnosis that Dr. Phil gave. She did go to a rheumatologist and he agrees with Dr. Phil. Prior, my mom went to two doctors who didn't know how to help her, and then I go on this website and you get it right in 10 minutes. Please continue caring and offering real help. Thank you." - Giselle, San Mateo, CA

Coming Up Next Week

More enhancements and bug fixes!
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