Alternative Ways to Make Phone Calls

By Anh Nguyen |

UPDATE 2/11/2016: We now have an integrated phone call feature where you can initiate phone calls with customers directly through JustAnswer. This feature solves many of the issues explained in this article. Click here to learn more about the integrated phone call feature.

Phone call is by far the most popular premium service on JustAnswer. Customers like the ease of communicating their questions through voice rather than text and the validation of hearing a verified Expert on the other side of the line. Experts like the efficiency of being able to clarify all necessary information and the instant gratification from customers that they often miss out on via Q&A. Phone call is also a big earning opportunity for Experts.

Since starting the Auto Phone Call Offer, we've been collecting feedback about the challenges you have with phone calls. Below are a few we get on why Experts not being able to fulfill phone call requests:

  • Poor cell phone coverage
  • Lack of tools to make phone calls
  • Privacy concerns about using your private phone
  • Long-distance fees associated with phone calls

While we are working on long-term solutions to these challenges, we'd like to recommend some alternatives that you can use today to fulfill phone call requests and earn more money.

1. Skype

As we mentioned in the 10 Tips from Phone Savvy Experts article, Skype is a great solution that eliminates all four of the challenges listed above. Skype is a Voice-over-IP (VoIP) service that lets you make phone calls with other Skype users for free, regardless of location. Skype also has flat fee plans for calls to non-Skype users as well. Click here to learn more about Skype >>

Pros: Make calls from computer-to-computer (or devvice-to-device) for free; Free mobile app to make calls on the go; Only requires WiFi or data network; Free to sign up

Cons: Free calls are only limited to other Skype users; small fees to call non-Skype users

2. Google Voice

Google Voice offers just about the same features as Skype. The biggest difference is that you get to create a unique phone number. Just like having a unique email specifically used for JustAnswer, you can register a Google Voice phone number that you can use for JustAnswer purposes. Most calls within the U.S. and Canada are free and international calls are often cheaper than standard phone operators. Click here to learn more about Google Voice >>

Pros: Free to sign up; Create unique phone number separate from your personal; Free calls to U.S. and Canada; Include voicemail and SMS features; Free mobile app to make calls on the go; Works over WiFi or data network

Cons: Must have Google account to register; small fees for international calls

3. Tango, Viber, LINE, KakaoTalk 

These are mobile-centric VoIP services that you can use as alternatives to your personal mobile or landline. While each has its own unique features, they all function similarly and allow you to make calls to other users of the service using WiFi or data network.

Pros: Free mobile apps to make calls on the go; Only requires WiFi or data network; Free to sign up

Cons: Free calls are limited to users on the same service; small fees to regular phone numbers

Have you tried one of the services above or got your own recommendations? Share your thoughts below.

Have more questions? Submit a request


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    You never address the inability to speak on a phone/skype or other audio based communication.

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    Try using vonage work everytime
    Cheap at .22 cents a minute .
    What I use and never had a problem.

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    You miss the point of the question, audio is not an option for me.

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    Anh Nguyen

    Hi Joe, I'll reach out to you directly to see if there's something we can do to help.

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    Anh Nguyen

    Hi Greg, Thanks for the Vonage suggestion.

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    For a fee, you can create a phone number for Skype, as well. I think it's no more than $20 a year for a US number.

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    Does our number have to appear in the customer's caller ID?

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    Anh Nguyen

    Hi Andrew, if you are calling from your personal phone, you can hide your number by dialing *69 and then the customer's phone number.

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    what is cheaper than Vontage is KeepCalling ap on my Iphone. I have put $5 on the account and have called 2 dozen clients all over the world already and have moneys till on the account.

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    Thank you I was confused by the bullet point above:
    "Privacy concerns about using your private phone"

    I assumed it meant that your number must show. Please therefore add to this bullet point about dialling *69

    Thank you

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    Hello everyone, I also have use an app on my iPhone that is called sideline, is free and you register and it will give you a phone number where you can make calls