UPDATE 2/11/2016: We now have an integrated phone call feature where you can initiate phone calls with customers directly through JustAnswer. This feature solves many of the issues explained in this article. Click here to learn more about the integrated phone call feature.
Phone call is by far the most popular premium service on JustAnswer. Customers like the ease of communicating their questions through voice rather than text and the validation of hearing a verified Expert on the other side of the line. Experts like the efficiency of being able to clarify all necessary information and the instant gratification from customers that they often miss out on via Q&A. Phone call is also a big earning opportunity for Experts.
Since starting the Auto Phone Call Offer, we've been collecting feedback about the challenges you have with phone calls. Below are a few we get on why Experts not being able to fulfill phone call requests:
- Poor cell phone coverage
- Lack of tools to make phone calls
- Privacy concerns about using your private phone
- Long-distance fees associated with phone calls
While we are working on long-term solutions to these challenges, we'd like to recommend some alternatives that you can use today to fulfill phone call requests and earn more money.
As we mentioned in the 10 Tips from Phone Savvy Experts article, Skype is a great solution that eliminates all four of the challenges listed above. Skype is a Voice-over-IP (VoIP) service that lets you make phone calls with other Skype users for free, regardless of location. Skype also has flat fee plans for calls to non-Skype users as well. Click here to learn more about Skype >>
Pros: Make calls from computer-to-computer (or devvice-to-device) for free; Free mobile app to make calls on the go; Only requires WiFi or data network; Free to sign up
Cons: Free calls are only limited to other Skype users; small fees to call non-Skype users
2. Google Voice
Google Voice offers just about the same features as Skype. The biggest difference is that you get to create a unique phone number. Just like having a unique email specifically used for JustAnswer, you can register a Google Voice phone number that you can use for JustAnswer purposes. Most calls within the U.S. and Canada are free and international calls are often cheaper than standard phone operators. Click here to learn more about Google Voice >>
Pros: Free to sign up; Create unique phone number separate from your personal; Free calls to U.S. and Canada; Include voicemail and SMS features; Free mobile app to make calls on the go; Works over WiFi or data network
Cons: Must have Google account to register; small fees for international calls
3. Tango, Viber, LINE, KakaoTalk
These are mobile-centric VoIP services that you can use as alternatives to your personal mobile or landline. While each has its own unique features, they all function similarly and allow you to make calls to other users of the service using WiFi or data network.
Pros: Free mobile apps to make calls on the go; Only requires WiFi or data network; Free to sign up
Cons: Free calls are limited to users on the same service; small fees to regular phone numbers
Have you tried one of the services above or got your own recommendations? Share your thoughts below.