Week in Review – November 6, 2015

By Anh Nguyen |

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, questions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Launch of Request Center: We've re-branded the Find Questions List to Request Center to reflect new improvements including adding standalone additional services requests to the list. Learn more about the Request Center here.
Auto Phone Call Offers in the Request Center: As part of our re-brand of the Request Center, we've added standalone phone call requests to the Request Center. Learn more here.

Customer Compliments

You're awesome and customers agree. Below are recent compliments we've received from customers expressing their appreciation.

For Rick (Rico_Soma): "Had a water pressure issue. I paid an extra $15 since I'm not good at typing. I was surprised when Rick immediately returned my call and spoke with me in detail. I did exactly as he instructed and the problem was fixed; no parts needed and no extra expense. This service is great and a lot cheaper than calling a pro to your home. Thanks, Rick." - Patrick from Plymouth, MI
For Cheryl (Cerecita): ""You are so wonderful to answer my question even late at night! Kudos to you for your dedication! All the best! From Jackie with much gratitude and love." - Jackie from Oakland, CA
For Rebecca (tomasicvet): "Rebecca was awesome. I may have panicked prematurely but just having an Expert on-hand while traveling gave me so much peace of mind! Thank you for this awesome service! Thank you! That was crazy scary! I'm calm now. It's wonderful to know that you are all a text away!" - Delinda from Santa Ysabel, CA

Top Phone Call Experts
Week of October 25th

Coming Up Next Week

More enhancements and bug fixes!
Have more questions? Submit a request