On Thursday (11/5), we're excited to introduce the Request Center, a refresh to something you're already familiar with.
We took some of the things you're used to from the Find Questions List and made a few improvements:
- Customer initiated phone call requests are now standalone items! Phone call requests are prefixed with the tag "[Phone Call Requested]" before the request subject line. To learn more about fulfilling phone call requests, click here.
- For Experts using JustAnswer on smaller screens, you can now hide the left column.
- We’ve cleaned up the top menu and organized all of your personal pages under your name in one simple drop-down menu.
- For international Experts, you can easily toggle between different partner sites.
- Your favorite features such as notifications, filters and sound alert are still here.
Why is it called the Request Center?
As we continue to move in the direction of standalone additional services such as phone calls, we want to make it easy for Experts to find and respond to available requests, thereby, maximizing Expert earning opportunities. With this in mind, we feel it makes sense to re-brand the Find Questions List to Request Center. The Request Center will be the hub for Experts to see a combined list of available Q&A and additional service requests. Click here to learn more about the Request Center.
To access the Request Center, visit http://professional.justanswer.com.
What types of requests will I find in the Request Center?
You will find the same text-based questions (Q&A) that you're used to and standalone phone call requests. In the future, we plan to add other standalone additional service requests.
How do I reply to text-based questions (Q&A)?
When you see a Q&A you'd like to reply to, click on the "Reply" link. The request will open in what is now called Active Requests. Formerly PQA, the Active Request page works the same as PQA but re-branded because it contains all of your active requests including Q&A and standalone additional services. Click here to learn more about Active Requests.
How do I fulfill a phone call request from the Request Center?
When a customer requests a phone call but the original Expert cannot fulfill, an email notification is sent out and the standalone phone call request is added to the Request Center (after 5 minutes). To fulfill a phone call request from the Request Center, click on the "See more" link to open the request.
The landing page will be the same one you'd see if you were to open the request from an email notification. To accept the request, click on the "Accept this request" button.
Is there a difference between accepting a phone call request from email versus Request Center?
No. If you are subscribed to receive email notifications of phone call requests, then you should be able to be notified of new requests via both methods. However, if you spend more time in the Request Center, you may be able to spot new requests quickly.
Where can I find my PMs, account, report and account information?
All of your PMs and account-related information are organized and can be found when you hover your mouse over your name. My Questions has been renamed My Requests.
Want to learn more about the Request Center? Click here.