Meet Your Expert Support Team and Category Moderators

By Anh Nguyen |

Your amazing Expert Support Team is Lori, Victoria, Oleksandr, and Amber. As an Expert on JustAnswer, you have this extremely knowledgeable Expert Support team available to answer your questions and help you do well on the site. They are dedicated to Experts and are ready to assist you seven days a week with any questions or concerns you have related to the site, your account, or your use of the site: bugs, policies, procedures, earnings, account settings, etc. Simply click on the "Submit a request" button at the top of this page (or any page in the Expert Help Center)  to contact them, and they'll take good care of you!

avatar.jpgLori Jones Expert Support Manager

Victoria_Zviagina.png Victoria Zviagina Expert Support Associate

Oleksandr_Ilyn.PNG Oleksandr Ilyn Expert Support Associate 

amber_for_ehc.png Amber Hankins Expert Support Associate 

The site's Category Moderators are the superstars in charge of the site's categories. They help customers get their questions answered by making sure they are properly categorized and by reaching out to Experts who may be able to answer those questions.  If you have an inquiry about the categorization of a question, or you'd like to be added to the list of Experts who Category Moderators reach out to, feel free to Private Message (PM) them anytime! Remember to contact Expert Support for anything outside of category issues (e.g. account assistance, site issues, policy & procedure) 

Please only contact the Category Moderator(s) in charge of your category.  Clicking the link on their name below will take you to the Private Message feature so you can communicate with them.  

Michelle William: Computer, Consumer Electronics
Walt Thompson
Walt Thompson: Cars
Camille Sutherland
Camille: Medical, Health, Veterinary, Pet
Gina King: Computer, Consumer Electronics
Wendy Weast
Wendy Weast: Legal
Roman Kostiuk: Home Improvement
Rachel Webb: Tax
Jo Taylor
Jo Taylor: Appraisals, Homework, Engineering, Legal (support), Medical/Vet (support)
Lindie Kemp
: Cars
Myroslava Yatskiv: General, Legal (support)
Uliana Gerun: Boats, Heavy Equipment
Natalia Senyk: Home Improvement


Have more questions? Submit a request


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    I am new here and trying things out. John

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    Anh Nguyen

    Hi John, welcome to the Expert community! I believe you're already in touch with Manaz in Admissions, but don't hesitate to reach out to Maria and Lori, your Experts' Support Moderators if you need anything now that you're an Expert.

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    I can't find where questions are to answer. I can't click on category monitors. How do I get started?

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    I now see it shows me as 'pending'. But I am constantly getting emails to answer questions and the latest email from JustAnswer states:

    Dear Expert,

    Need help answering questions? We noticed it’s been a few days since you became an Expert on JustAnswer but you haven’t responded to any customer questions. Every week, thousands of customers are looking for help on JustAnswer from Experts like you.
    If you’re not sure how to get started, visit the Expert Help Center. It’s full of useful resources to get you on the right track. Don’t forget, you have a personal category moderator available to answer any questions that you may have.

    Also, I wanted to ask you what did you think about answering phone calls. It’s quicker, more efficient and it is a larger pay out?
    Still not ready to start? Tell us why.

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    Anh Nguyen

    Hi Tony, I see that you're admitted into several Tech categories. If you're still having issues seeing questions, please click on the orange "Submit a ticket" button at the top of the page and our Expert Mods will assist you.

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    still getting this message when i log in..

    Access Denied
    Sorry, you don't have permission to view this page.
    Your JustAnswer membership is not yet activated!

    To activate your JustAnswer membership click on the link in the activation email you should have received after registering.

    still never got the link to activate. checked all spam folders.

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    Anh Nguyen

    Hi Tony, I see that you're already corresponding with Lori to troubleshoot your issue. Please continue to work with her. Thanks.

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    Hi, I'm a new expert as you know in the home improvement category , however I see more requests come thru than for H.I. Is this normal to get more categories than your assigned, and can they be answered? The reason I ask is because it may be difficult to place a request into a specific category and many times a guestion could qualify for an additional caregory. I'm wondering if this is the case and for example if I could answer a question on HVAC but I'm not assigned to that category, although it is related to and could be considered home improvement. The final question I have is' what response is the customer expecting? To have the immediate answer to the question? Or does the expert have the opportunity to respond and then work with the question? For example: I know the answer but I want to be sure and I need to verify information before I give my response. Can I keep this customer and go do a bit of research, for example: lumber span charts. Not likely every home improvement will know the span distance for every species of lumber. So if I'm away from my office or it may take 15 (example) minutes to obtain the answer, does this person remain waiting the entire time? Do I go offline and come back at a pre arranged time to complete the response? How does the intersection play out ? How do I handle these conditions, baca use multiple questions Fe being answered at once by experts , so it spears, how are they doing that?

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    Anh Nguyen

    Hi HIC-Expert and welcome to the Expert community! I'll do my best to give you some general information and I'll have our Expert Mods, Lori and Maria, reach out to you directly to give you more direct answers. On the Request Center, you can filter out the categories you want to see questions for. Just click on "Show Filters" at the top of the Request Center. You are absolutely encouraged to do some research in order to give customers the most accurate answers possible. All you have to do is send a greeting to the customer to let them know that you're here to help and that you'll need a few minutes to research their answers.

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    JACUSTOMER-wu9m94ui- when a customer wants to terminate b/c not fast enough or something, do they close on their end or am I supposed to do something?