How to Find Member Questions

By Anh Nguyen |

Since starting JustAnswer's membership program in 2009, we get new members signing up every day and hundreds of thousands of member questions a year.

Members are often loyal customers, understand the value of JustAnswer, and know how to use the site. Help us impress members by responding to their questions in 30 minutes or less.

Who are members?

Members are loyal customers who are on a monthly subscription plan. Subscription plans give members the ability to ask unlimited questions.

What do you mean by a "response?"

A response can be an information request to get more detail or a greeting to acknowledge the question. We find that members often just want to know that someone (you) are there to help them.

Why is it important to respond in 30 minutes or less?

While we encourage Experts to respond to all questions quickly, we found that members are more likely to ask repeat questions and rate positively when they get a response in 30 minutes or less.

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To learn more about customer speed expectations, click here.

How do I find member questions?

On your Question List, questions from members will have red payout values. You may also see a 30-minute countdown timer below the payout value. This timer indicates when a member posted the question.

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Still got questions? Click on the "Submit a request" button at the top of this page and let us know.

Have more questions? Submit a request


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    I am so lost with this new layout. I want to answer questions and can't find any questions on the new site. Could someone send me a link to where the questions are so that I can answer some.

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    Anh Nguyen

    Hi Charles, it looks like you're not admitted into any categories at the moment. If you have any questions about your Expert status, please email

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    I too am lost and cannot figure out how to find questions. I have sent a message and I have received no answer!
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    Anh Nguyen

    Hi DrCCMD, it looks like you're currently not admitted into any category and therefore, not able to see any questions. Your inquiry has been submitted to Expert recruiting and you should hear back soon with instructions.