Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, questions from the Expert community, customer compliments, and preview the week ahead.
Latest Enhancements and Bug Fixes
Below are the latest enhancements and bug fixes for this week:
|Customer payment issue for Auto Phone Calls: We fixed an issue when a customer updates payment method after a payment fail attempt,second Expert was not able to accept the phone call offer.|
|Return of IR: We've added the "I'm ready to be rated" checkbox back to PQA. You must check this checkbox before sending an answer in order to be rated by customers. Click here to learn more.|
Questions from the Expert Community
Below are frequently asked questions from Experts that we want to highlight and clarify.
|How to get files from customers? Get answer >>|
|How to ask questions as Experts? Get answer >>|
Coming Up Next Week
|Expert Personas: We share some insights from the Expert persona survey.|
|More enhancements and bug fixes!|