Week in Review – October 9, 2015

By Anh Nguyen |
October 9, 2015

It's Fleet Week in San Francisco! This Week in Review is dedicated to the dazzling acrobatics, pinpoint precision, and supersonic speed of the Blue Angels.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Out Opt Messages: When an Expert opts out of a question, an in-line message will display in the conversation. If you are the opt out Expert, you will see this. If you are another Expert coming into an opted out question, you will see this.
Question Loading Issue: We fixed an issue where once the My Questions sidebar reaches the limit, removed questions were not loading in PQA.
Duplicate Reporting Bug: We fixed several issues that affected duplicate question reporting including broken link and question status not changing to Close after reporting.

Blue Angels Fun Fact #1: The Blue Angels' team of 6 pilots typically perform in more than 70 shows at 34 locations throughout the United States each year.

Speed Expectations in the Instant Gratification Economy (and how to deal with it)
Customers are adapting to a mobile-enabled lifestyle where instant gratification is only a push of a button away. What used to take days of waiting around for an appointment to ask a simple question now takes minutes with JustAnswer.

We share some data on response speed and unveil initiatives to help you meet customer speed expectations. Click here to read.

Blue Angels Fun Fact #2: The name "Blue Angels" was picked by the original team when they were planning a show in New York in 1946. One of them came across the name of the city's famous Blue Angel nightclub in the New Yorker Magazine.

Coming Up Next Week

Return of IR: Next Thursday, the "I'm ready to be rated" checkbox will be added back to PQA. More information will be announced on Monday. 
Price Negotiation with Additional Services: Price negotiation tips when offering additional services. 

Blue Angels Fun Fact #3: The Blue Angels' fastest and lowest formation is the "Sneak Pass," which involves a solo pilot going 50 feet above the ground and at 700 mph (almost the speed of sound!).

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    Regarding the "speed of answer" issue as presented here. No true expert shoots answers off the top of his/her head. I've often thought that the "an Answer every 9 seconds" advertising gimmick is misleading and sets a tone which may be counter-productive. How about "well thought out answers in minutes" instead.

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    Anh Nguyen

    Hi Irvin, you are correct that it's counter-productive for Experts to answer fast. What we are looking at here is response time, which includes initial responses such as a greeting or information request. We find that customers are generally happier when they get a quick acknowledgement from an Expert and when they do, they are more willing to wait for the actual answers.