Week in Review – September 25, 2015

By Anh Nguyen |
September 25, 2015

Every Friday, the Expert Ops team will recap the latest enhancements and bug fixes, questions from the Expert community, customer compliments, and preview the week ahead.

Latest Enhancements and Bug Fixes

Below are the latest enhancements and bug fixes for this week:

Negative rating emails: We've fixed a glitch in the email system where Experts were getting negative rating emails instead of positive rating emails.Let us know if you still experiencing this issue.

Customer Compliments

You're awesome and our customers agree. Here are some recent compliments we've received from customers.

For Paulmojd: "Thank you for the timely and concise replies. I now have a much better idea of the entire mechanism. I have been a member here for quite some time and although usually my questions are not of a legal nature, I have to tell you that my experience with you has been the most professional and most helpful that I have come across. Thank you again." - Tom
For vetdeb: "Thanks for the help. Dr Deb gave sound advice and options for my sick cat. She was patient with extra questions and genuinely seemed concerned." - Jan
For muddyford: "Chris did a great job on a very difficult diagnosis. He may have identified the engine noise but not the cause. Only a Nissan mechanic with actual inspection access could have made such a determination. Given the evidence, Chris did as well as can be expected from a remote location. I am impressed with Chris as an Expert." - Dan

Coming Up Next Week

Does speed matter? We'll share some insights on customer speed expectations and its effect on satisfaction.
More enhancements and bug fixes!
Have more questions? Submit a request